Results 9,861-9,880 of 16,492 for speaker:Ciarán Lynch
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Be careful, Deputy Mathews-----
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Please keep it general.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: I cannot allow you to use individual cases. You can generalise any case you want.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: If we changed the system, it could change.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Is there a legislative prohibition on the Financial Services Ombudsman giving a descriptive account on a ruling made by the ombudsman?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Let me push out this point. I am going to pick an institution randomly, as I do not wish to pick any one in particular. Let us take Danske Bank, which is part of the Lloyds Banking Group, in which there are two substantiated complaints and four partly substantiated complaints.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: What can the Financial Services Ombudsman not say? Can the person who made the complaint be named?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: What financial and product training do the staff of the Financial Services Ombudsman get to enable them to understand complaints? There could be a suggestion that the staff do not understand the nature of investment risks, that the decisions are made by lawyers rather than people who have an understanding of finance. Is the office of the Financial Services Ombudsman comprised mainly of...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: I would not expect Mr. Prasifka to have the answer to this question this afternoon, but I ask him to furnish the committee with some general outline on it. My question relates to the six-year time limit. Will Mr. Prasifka indicate how many complaints he gets, the sectors to which the complaints refer and how many he will have to refuse to hear because of the six-year time limit? I...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: If the loan book goes into NAMA, which is not a financial service provider-----
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: I cannot let the Deputy go into specific cases.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: It does not matter if it was publicised or not. I cannot let the Deputy get into a specific case at this meeting.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: I will call Senator Thomas Byrne in a moment but before doing so, I ask Mr. Prasifka to clarify a number of points. Does the Ombudsman deal with complaints about the availability of house insurance or more specifically, the inability to access same upon renewal because of issues such as subsidence or flooding?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Domestic, household insurance is not an issue for the Ombudsman?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Is the office precluded from examining this or is it just that such complaints are not submitted to the Ombudsman?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Has the Ombudsman had complaints from home owners about not being able to get insurance? Regardless of whether they are germane to the office, have homeowners complained to the Ombudsman about not being able to buy household insurance?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Has the Ombudsman made rulings on any such complaints?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Have rulings been made on whether the complaint is relevant to the office or not?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: Would it be possible to obtain a synopsis of some of the Ombudsman's rulings or judgments in that area? We do not need information on the particular households or individuals but a general outline of how those complaints were interpreted.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)
Ciarán Lynch: That is fine, thanks. The UK Financial Services Ombudsman gives guidelines on its website on how it views particular issues. I have looked at the Irish website which is more matter of fact. The British website gives a more macro view of issues. Is that something the Ombudsman would consider doing or is his office unable to do that?