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Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Mortgage Arrears Resolution Process: (Resumed) Ulster Bank (8 Apr 2014)

Ciarán Lynch: In response to a parliamentary question I tabled recently, I was told that the amount in mortgage interest supplement that has been paid out by the State since 2008 is just under €313 million. This means that every bank, whether or not the State bailed it out, has been assisting its customers in one fashion or another. This brings me to the point that some 30% of distressed borrowers...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Mortgage Arrears Resolution Process: (Resumed) Ulster Bank (8 Apr 2014)

Ciarán Lynch: Mr. Brown indicated in his opening comments that this cohort accounts for some 14% of the total.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Mortgage Arrears Resolution Process: (Resumed) Ulster Bank (8 Apr 2014)

Ciarán Lynch: If customers are not engaging, there has to be a process to encourage them to engage. However, although the percentage of non-engagers has reduced from 30% plus to 14%, the bank's legal positioning is still at more than 30%.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Mortgage Arrears Resolution Process: (Resumed) Ulster Bank (8 Apr 2014)

Ciarán Lynch: I thank Mr. Brown. I propose to take the first round of questions in 15-minute slots, the second round of questions in ten-minute slots and subsequent rounds of questions in five-minute slots. I remind members to be concise in their questioning and witnesses to be concise in their responses. I will begin by asking Mr. Brown about Ulster Bank's commitment to the Irish market as a retail...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Mortgage Arrears Resolution Process: (Resumed) Ulster Bank (8 Apr 2014)

Ciarán Lynch: That commitment is to remain on the high street in Ireland.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Mortgage Arrears Resolution Process: (Resumed) Ulster Bank (8 Apr 2014)

Ciarán Lynch: The last time the Ulster Bank officials appeared before us, they referred to an earlier comment that I had made about how sustainable solutions are defined. There was a level of ambiguity at that time. There was a need for some clarity about the direction the Central Bank was giving to Ulster Bank, particularly in cases of people who are in arrears but might have positive equity on their...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Mortgage Arrears Resolution Process: (Resumed) Ulster Bank (8 Apr 2014)

Ciarán Lynch: We will proceed with No. 7 on today's schedule, matters relating to mortgage arrears and the resolution process. Before commencing business, I remind members, witnesses and those in the Public Gallery that all mobile telephones must be switched off to avoid interference with the broadcasting of the meeting. I will move on to the formal part of the meeting and welcome the representatives of...

Written Answers — Department of An Taoiseach: Departmental Contracts (8 Apr 2014)

Ciarán Lynch: 45. To ask the Taoiseach the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by his Department or bodies under the aegis of his Department to the public; when does the term end; if the merchant agreement is awarded by way of tender; and if he will make a statement on the matter. [15969/14]

Written Answers — Department of Social Protection: Departmental Staff Safety (8 Apr 2014)

Ciarán Lynch: 293. To ask the Minister for Social Protection to set out the measures in place for the protection of staff in her Department's offices; if glass partitions are always provided; the training and support provided to staff to deal with customers who become physically or verbally aggressive; and if she will make a statement on the matter. [16268/14]

Written Answers — Department of Justice and Equality: Human Trafficking (8 Apr 2014)

Ciarán Lynch: 413. To ask the Minister for Justice and Equality his plans to introduce a requirement for special training for airline staff to enable them to identify victims of trafficking among passengers (details supplied); and if he will make a statement on the matter. [16203/14]

Written Answers — Department of Foreign Affairs and Trade: Departmental Services (3 Apr 2014)

Ciarán Lynch: 36. To ask the Tánaiste and Minister for Foreign Affairs and Trade the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by his Department or bodies under the aegis of his Department to the public; when the term of the agreement will end; if the merchant agreement is awarded by way of tender; and if he will make a statement on the...

Written Answers — Department of Finance: Departmental Services (3 Apr 2014)

Ciarán Lynch: 56. To ask the Minister for Finance the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by his Department or bodies under the aegis of his Department to the public; when the term of the agreement will end; if the merchant agreement is awarded by way of tender; and if he will make a statement on the matter. [15738/14]

Written Answers — Department of Education and Skills: Departmental Services (3 Apr 2014)

Ciarán Lynch: 78. To ask the Minister for Education and Skills the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by his Department or bodies under the aegis of his Department to the public; when the term of the agreement will end; if the merchant agreement is awarded by way of tender; and if he will make a statement on the matter. [15736/14]

Written Answers — Department of Public Expenditure and Reform: Departmental Services (3 Apr 2014)

Ciarán Lynch: 92. To ask the Minister for Public Expenditure and Reform the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by his Department or bodies under the aegis of his Department to the public; when the term of the agreement will end; if the merchant agreement is awarded by way of tender; and if he will make a statement on the matter. [15743/14]

Written Answers — Department of Jobs, Enterprise and Innovation: Departmental Services (3 Apr 2014)

Ciarán Lynch: 100. To ask the Minister for Jobs, Enterprise and Innovation the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by his Department or bodies under the aegis of his Department to the public; when the term ends; if the merchant agreement is awarded by way of tender; and if he will make a statement on the matter. [15741/14]

Written Answers — Department of Social Protection: Departmental Services (3 Apr 2014)

Ciarán Lynch: 112. To ask the Minister for Social Protection the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by her Department or bodies under the aegis of her Department to the public; when the term of the agreement will end; if the merchant agreement is awarded by way of tender; and if she will make a statement on the matter. [15744/14]

Written Answers — Department of Arts, Heritage and the Gaeltacht: Depaertmental Services (3 Apr 2014)

Ciarán Lynch: 127. To ask the Minister for Arts, Heritage and the Gaeltacht the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by his Department or bodies under the aegis of his Department to the public; when the term of the agreement will end; if the merchant agreement is awarded by way of tender; and if he will make a statement on the matter....

Written Answers — Department of Communications, Energy and Natural Resources: Departmental Services (3 Apr 2014)

Ciarán Lynch: 135. To ask the Minister for Communications, Energy and Natural Resources the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by his Department or bodies under the aegis of his Department to the public; when the term of the agreement will end; if the merchant agreement is awarded by way of tender; and if he will make a statement on...

Written Answers — Department of Environment, Community and Local Government: Departmental Services (3 Apr 2014)

Ciarán Lynch: 147. To ask the Minister for Environment, Community and Local Government the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by his Department or bodies under the aegis of his Department to the public; when the term of the agreement end; if the merchant agreement is awarded by way of tender; and if he will make a statement on the...

Written Answers — Department of Justice and Equality: Departmental Services (3 Apr 2014)

Ciarán Lynch: 164. To ask the Minister for Justice and Equality the duration of the merchant agreement where payment by debit or credit card is accepted for services provided by his Department or bodies under the aegis of his Department to the public; when the term of the agreement will end; if the merchant agreement is awarded by way of tender; and if he will make a statement on the matter. [15742/14]

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