Results 9,661-9,680 of 10,460 for speaker:Gerry Horkan
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: Other agencies sometimes publish case studies for people to consider. Does the bureau publish case studies and trends in complaints? For example, the trend in complaints might be that they refer more to tracker mortgages or to insurance products. If so, how many were there last year? Is there a trend?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: It was on complaint trends.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: The bureau has a key performance indicator, KPI, to inform financial service providers of their role and responsibilities within the financial services industry. What does it mean by "inform"? One hopes these people know what they are doing. In terms of consumer protection, what is the bureau trying to do in that KPI?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: If we hear of situations where people are being hounded by banks with phone calls six or seven times a day or 30 or 40 times a week, as we do, can the bureau tell the banks to stop? Can it direct that they only make contact once a day or once a week and only by landline? I am not saying all institutions are doing it or that it is widespread, but the committee, in its discussions with chief...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: Are they industry codes of conduct?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: In terms of direct engagement, does the office meet regularly with management and staff of the main financial services institutions in this country? Does it have quarterly, half-yearly or annual discussions with the chief executives or heads of compliance of the institutions?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: In regard to Insurance Ireland, I am sure Mr. Deering is aware of the committee's indepth discussions and report on motor insurance. Does the office deal with motor insurance queries?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: What percentage of its overall workload relates to motor insurance?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: I am asking specifically about motor insurance.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: Thank you. The annual budget for the office is approximately €6 million.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: Is that sufficient and does the office have sufficient staff? I note Mr. Deering mentioned the UK figures earlier. Obviously it has a bigger population than we have and, therefore, different requirements. Is he satisfied with the financial and staff resources of the office?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: I thank Mr. Deering for his responses to my questions.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion (2 Mar 2017)
Gerry Horkan: I just want to thank the committee. We dealt with the new set up and operations within the proposed merged entity and also the tracker mortgages comprehensively this morning. I thank both witnesses for all their efforts and I look forward to further engagement with them in the coming months.
- Seanad: Order of Business (28 Feb 2017)
Gerry Horkan: As many other speakers, I pass on my sympathies to the wife and family of Peter Mathews, who was a constituent of mine in my old Stillorgan electoral area before I ever became a constituent of his in Dublin South. The first time I met Peter was in a professional capacity as a county councillor back in 2003. He was, as many people have said, an absolute gentleman, a very nice person and a...
- Seanad: Communications Regulation (Postal Services) (Amendment) Bill 2016: Second Stage (28 Feb 2017)
Gerry Horkan: I thank the Minister of State at the Department of Communications, Climate Action and Environment, Deputy Kyne, for being present for this important debate. I too am substituting on behalf of my Seanad colleague, Senator Leyden, who is at a British-Irish Parliamentary Assembly meeting in London. I welcome the opportunity to speak on the Communications Regulation (Postal Services)...
- Seanad: The Diaspora: Statements (23 Feb 2017)
Gerry Horkan: I gave Senator Lawless a little extra time but it was important that as our Senator representing the diaspora, he had as much time as he needed.
- Seanad: The Diaspora: Statements (23 Feb 2017)
Gerry Horkan: Senator Ó Clochartaigh without interruption, please.
- Seanad: The Diaspora: Statements (23 Feb 2017)
Gerry Horkan: Senator Conway-Walsh, without interruption.
- Seanad: The Diaspora: Statements (23 Feb 2017)
Gerry Horkan: The Senator has one minute remaining.
- Seanad: The Diaspora: Statements (23 Feb 2017)
Gerry Horkan: Time, Senator.