Results 9,541-9,560 of 26,737 for speaker:John McGuinness

Written Answers — Department of Public Expenditure and Reform: Heritage Centres Funding (3 Oct 2017)

John McGuinness: 131. To ask the Minister for Public Expenditure and Reform the amount of funding invested in a heritage centre (details supplied); the reason the centre was closed in 2016 although still marketed as being open; his plans to provide the funding required to re-open the centre; and if he will make a statement on the matter. [41569/17]

Water Services Bill 2017: Second Stage (Resumed) (28 Sep 2017)

John McGuinness: The Deputy should have read the book.

Water Services Bill 2017: Second Stage (Resumed) (28 Sep 2017)

John McGuinness: He is worth it.

Water Services Bill 2017: Second Stage (Resumed) (28 Sep 2017)

John McGuinness: That is not fair.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: We will now deal with matters relating to the banking sector in Ireland. We have before us the chief executive officer and his colleagues from Permanent TSB. I welcome them to the meeting.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Could Mr. Masding repeat that?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Mr. Masding, I have a question about the data you have on each customer relating to their accounts. Where is the information gap or where do you not have the letters and correspondence? Is there an issue from 2008 onwards with a number of customers or with only one customer?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: It has been an obstacle to that customer.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: In the application to the bank for information, the bank was unable to provide three vital documents. How do you know there is not more there? The customers would not know that the bank did not have the documents confirming that they were on a tracker, so therefore they would not form part of the review. For how many years do is there a gap in the bank's data from 2008?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Mr. Groarke should be, given the amount of correspondence the bank has received. However, I am not raising an individual case. It arises from the question Deputy Sherlock asked. The bank has an information gap somewhere and that information gap affects its customers. At present, it appears to be one, according to Deputy Sherlock. If others applied for their data from the bank, would they...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Has PTSB checked all of its files?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: PTSB still does not know whether there is anybody other than that one case out there.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: I am not just addressing that case. There may be others for whom the bank does not have the correspondence to say that they were on a tracker. If that correspondence is missing from the file in the case that Deputy Sherlock raised, there could be other files from which that same piece of correspondence is missing and other people whose claim to a tracker is recorded in correspondence which...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Okay. In the case raised by Deputy Sherlock, was the situation reversed instantly?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Deputy Sherlock is right about it anyway, I understand. In terms of dealing with correspondence from customers, how quickly does the bank respond to customers who write in and make a complaint because they feel they should be on a tracker? How long does that take typically?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Is there any particular company or individual that represents a number of cases to PTSB?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: What is your engagement with he likes of Mr. Kissane, who gave us an insight on behalf of customers into how the tracker issue has been dealt with by various banks? Have you reached out to them to understand the customer issues and the effect that the tracker issue has had on them and their families?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: It took the bank nine months to reply to one particular case, although it may be a once-off. The customers have written to the committee. They wrote to PTSB in July 2016 and did not get any substantial reply until April 2017. That was only after they had contacted the Central Bank and the ombudsman. It is a pity that a customer who has been affected negatively by the action of a bank...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: This is a different case.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Going back to the Central Bank update on the tracker issue, a number of examples are outlined in pages 18 and 19. In example 2 in that report there is reference to transparency issues resulting in loss of tracker product. They set out what they believe are the ground rules for that cohort of customers. Is Mr. Mitchell satisfied that PTSB, in line with these examples, has dealt with its...