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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Ulster Bank (5 Oct 2017)

John McGuinness: I would, yes. That is the purpose of the meeting, and I hope Mr. Mallon will give information to the customers.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Ulster Bank (5 Oct 2017)

John McGuinness: I am sorry for interrupting. Mr. Mallon knows this but he is talking back to me as if this was the first time he has heard it. He talks about being transparent and all the rest of it. I asked what Mr. Mallon will do to address the information deficit regarding the bank's front line and the help line. Second, I asked him about that particular case, of which there are many others - I have...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Ulster Bank (5 Oct 2017)

John McGuinness: Can Mr. Mallon prioritise those families? Will he give priority to those families, whose children are being affected by this, should they come directly to the bank?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Ulster Bank (5 Oct 2017)

John McGuinness: "Yes" or "No" would be fine.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Ulster Bank (5 Oct 2017)

John McGuinness: When Mr. Mallon's bank suffered, and I will come back to Deputy McGrath again and other members if they want to put questions, the bank took immediate aggressive action against those in the small and medium business sector by dumping them but when he is asked to save a family in distress, with special needs children whose lives are being affected, he cannot even answer "Yes". When I asked...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Ulster Bank (5 Oct 2017)

John McGuinness: Senator Kieran O'Donnell is next.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Ulster Bank (5 Oct 2017)

John McGuinness: We will ask the delegates to respond. I ask them to look at the transcript of the meeting which will be made available to them by the clerk and then give a comprehensive response on the outstanding matters not dealt with. I also ask Mr. Mallon to review the policy of Ulster Bank on customers who find themselves in the category I have described. I thank the delegates for attending.

Water Services Bill 2017: Second Stage (Resumed) (4 Oct 2017)

John McGuinness: I extend my congratulations to the Minister of State, Deputy John Paul Phelan, on his appointment. I wish him well in office and I have no doubt that he will bring his wisdom and experience of local government to the task before him. Undoubtedly while he does his national work, Carlow-Kilkenny will benefit immensely. I am also delighted that the committee has concluded its work on this...

Written Answers — Department of Public Expenditure and Reform: Heritage Centres Funding (3 Oct 2017)

John McGuinness: 131. To ask the Minister for Public Expenditure and Reform the amount of funding invested in a heritage centre (details supplied); the reason the centre was closed in 2016 although still marketed as being open; his plans to provide the funding required to re-open the centre; and if he will make a statement on the matter. [41569/17]

Water Services Bill 2017: Second Stage (Resumed) (28 Sep 2017)

John McGuinness: The Deputy should have read the book.

Water Services Bill 2017: Second Stage (Resumed) (28 Sep 2017)

John McGuinness: He is worth it.

Water Services Bill 2017: Second Stage (Resumed) (28 Sep 2017)

John McGuinness: That is not fair.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: We will now deal with matters relating to the banking sector in Ireland. We have before us the chief executive officer and his colleagues from Permanent TSB. I welcome them to the meeting.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Could Mr. Masding repeat that?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Mr. Masding, I have a question about the data you have on each customer relating to their accounts. Where is the information gap or where do you not have the letters and correspondence? Is there an issue from 2008 onwards with a number of customers or with only one customer?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: It has been an obstacle to that customer.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: In the application to the bank for information, the bank was unable to provide three vital documents. How do you know there is not more there? The customers would not know that the bank did not have the documents confirming that they were on a tracker, so therefore they would not form part of the review. For how many years do is there a gap in the bank's data from 2008?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Mr. Groarke should be, given the amount of correspondence the bank has received. However, I am not raising an individual case. It arises from the question Deputy Sherlock asked. The bank has an information gap somewhere and that information gap affects its customers. At present, it appears to be one, according to Deputy Sherlock. If others applied for their data from the bank, would they...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: Has PTSB checked all of its files?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank (28 Sep 2017)

John McGuinness: PTSB still does not know whether there is anybody other than that one case out there.

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