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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: It is a bit late again.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: Yes. They have been happening since 2009. The process is very slow when it comes to the consumer. The witness's attitude in this is one of condemning it loudly and clearly but with very little real action to tackle banks or to support the interests of the consumer. I am really disappointed if that is the case. I have a question In relation to Ulster Bank and the global restructuring...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: Okay, let us put it this way. There were restructuring elements to each of the banks. A number of complaints are now emerging about how these banks dealt with the restructuring of good commercial loans and some bad commercial loans that were bundled together for the same individuals. There seems to be no let up or outcome to it. In that context and the current tracker issue, does that sit...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: I just want to ask a few more questions about what has happened. In an earlier exchange Deputy Doherty was discussing decisions of the witness's office. If those decisions were made in the negative, is the witness saying that they cannot then come forward again?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: I cannot really ask this question because then----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: If the organisation itself was disallowing the consideration of a tracker, simply because of the position of the person, who perhaps was employed by the bank and that particular position has changed. Is that a change of circumstance?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: If the person is still interested in pursuing it, that type of case should then come back to the witness to have him determine whether-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: Okay. Likewise, where a person has received a payment in terms of their tracker mortgage, if he or she is dissatisfied with that, is to the back that person goes?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: The witness answered a question for me about trackers and businesses. I have come across cases where it has not been properly investigated by the bank. The direction or advice to be given after that is they take the next step, which is back to----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: This is a similar question relating to the findings of Mr. Deering's office and the interpretation of the bank. If it dates back to 2013 or so, it is still in a position where the witness will go back for other or further information-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: That is fine. On the general question of the tracker mortgages, where does Mr. Deering see the state of play? Some people have been paid. Commitments have been given by all of the banks. What about the ones that have been reluctant to deal with Mr. Deering or the ones where reluctance has been found on the other side? Is there a change in attitude in the banks? Is it obviously changing...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: Does Senator Burke want to come in?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: I wish to return to a comment that was made on the insurance industry, the costs of insurance and how prices have fallen. I have been reading commentary to that effect in the media and I have to say that I would not make a blanket statement like that. I still hear complaints from individuals and, indeed, some companies to the effect that there has been no change in insurance costs. They...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: The committee will meet the banks again to discuss this issue. At a previous meeting, it was agreed that we would continue with the tracker mortgage investigation. We agreed that we would then hold a separate examination of how businesses were treated by the banks. The evidence that we have gathered has all the makings of a further scandal. What questions would the witnesses ask the...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: What legislation is the witness referring to?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: On 1 January. Therefore, they name the institution.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: Okay. I have one last question in relation to a complaint. It is to do with payment protection. The person who has written here is one of many. The person writes that in the case of redundancy or illness, one's mortgage will be covered or paid, and that this, however, was not the case for many. Even though the bank knew the correspondent was self-employed and did not qualify to claim...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: That is essential. Keep the House in order. Go ahead. It is Senator Paddy Burke's last chance to have an election before Christmas. Normally, in such a case, one might have taken out the policy seven years ago or whenever, but it takes up to the time when one triggers the need for the policy.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: Constituents have written in on that type of issue. Is it best that they would explain their circumstances and write directly to the Financial Services Ombudsman so that Mr. Deering could adjudicate on it?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters relating to Tracker Mortgage Examination and Consumer Protection Framework: Discussion (7 Dec 2017)

John McGuinness: Is there anything further either one of you would like to add?

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