Results 881-900 of 14,090 for speaker:Marc MacSharry
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: We have obviously engaged with Caranua in correspondence. There were would have been cases that were negative and where people did not have a good experience.
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: Is Ms Downes unaware of anyone who has had a negative experience?
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: Would Ms Downes not share one of those stories to show where Caranua got it wrong?
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: There is one-----
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: I apologise. I ask Ms Downes to go on.
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: One case to do with housing assistance has been going on since 2014. A man has had to use his outdoor facilities as a bathroom. There was repeated toing and froing. We will call him Mr. W because we do not want to mention any names. I do not know why any of us in the State, a State body or agency feels a need only to tell the positive stories and ignore the negative ones. There are two...
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: Yes.
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: I would just say that where a State agency, or an agency paid for by the State, is involved, it would be important to give the whole story, warts and all, rather than just the good news stories.
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: All right.
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: Okay. We must be getting false correspondence in that case.
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: I am actually pretty confident it is not false.
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: That is no problem at all. We cannot get into individual cases because of the ridiculous rules that apply to us. Anyway, the point is clear, no matter who pays Caranua. Not all the stories were good news, unfortunately. There were some outstanding cases and issues that I hope can be dealt with.
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: I appreciate that is the position of Ms Downes. Those of us on this side are paid by the public and we have to listen to what they are telling us.
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: We will send Caranua the details.
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: In the case of those survivors who were less satisfied during the period, what were the main complaints?
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: At that point, Caranua makes a judgment on the quotes. If Caranua did not like the look of the quotes, it would send them back. Is that not right?
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: Does Ms Downes believe that the guidelines and legislation handcuffed Caranua in providing an optimum service to survivors?
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: The Department has to put something in place when Caranua ceases to exist. If Caranua was advising the Department, would it recommend that the Department address the overly bureaucratic nature of the scheme? Given the difficulties that victims have had and the levels of education that they were unable to take up, would Caranua say email and telephone is not the way to go and that a...
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: With the benefit of hindsight, would Ms Downes be advising, therefore, that because there is diversity and limitations on what people can deal with, we need a simpler system for the future?
- Public Accounts Committee: Caranua: Financial Statements 2019 (17 Dec 2020)
Marc MacSharry: To be doubly clear for the record, there are no applications outstanding. Is that correct?