Results 8,761-8,780 of 26,733 for speaker:John McGuinness

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)

John McGuinness: -----from different banks and the Ulster Bank-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)

John McGuinness: -----with regard to customers, Mr. Stanley might very well go back and say Ulster Bank should reopen and take a fresh look at this matter because it is now customer-friendly, its staff are cuddly people and would like to make sure everybody is okay. That stance also might be a start in rebuilding trust with the SME sector. I ask Mr. Stanley to come back to us on that matter.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)

John McGuinness: Mr. Mallon was mentioned this morning for his non-attendance. We are quite happy to accommodate him if he wants the right to reply and to come before the committee. I ask Mr. Stanley to pass on our invitation.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)

John McGuinness: I find it strange that the engagement with Mr. Kissane went on for so many years but alarm bells did not go off in the bank.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)

John McGuinness: When a customer has been put on a lower rate than what he or she should have due to error, is there a discussion with the customer before the rate is increased to what it should be?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)

John McGuinness: I know the bank advises before a change is made. If the bank made the error in the first place and is putting a customer on an increased rate, it should ensure it talks to such customers to ensure the extra payment will not cause any hardship.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)

John McGuinness: I thank the witnesses for attending.

Written Answers — Department of Education and Skills: Schools Building Projects Status (1 Feb 2018)

John McGuinness: 110. To ask the Minister for Education and Skills the status of a building project at a school (details supplied); and if the matter will be expedited. [5076/18]

Written Answers — Department of Employment Affairs and Social Protection: Invalidity Pension Applications (1 Feb 2018)

John McGuinness: 327. To ask the Minister for Employment Affairs and Social Protection if an invalidity pension will be approved in the case of a person (details supplied). [5086/18]

Written Answers — Department of Housing, Planning, and Local Government: Irish Water Administration (1 Feb 2018)

John McGuinness: 342. To ask the Minister for Housing, Planning, and Local Government when the legislation or regulation needed to make Irish Water accountable to the Comptroller and Auditor General will be put in place. [5081/18]

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Bank of Ireland (30 Jan 2018)

John McGuinness: We are dealing with progress on the resolution of the tracker mortgage redress issue. I welcome Ms Francesca McDonagh, group chief executive of Bank of Ireland, and her colleagues. I wish to advise the witnesses that by virtue of section 17(2)(l) of the Defamation Act 2009, they are protected by absolute privilege in respect of their evidence to this committee. However, if they are directed...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Bank of Ireland (30 Jan 2018)

John McGuinness: I am conscious there is a vote in the House but I will continue the meeting if members are agreeable.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Bank of Ireland (30 Jan 2018)

John McGuinness: When Ms McDonagh answered Senator O'Donnell with regard to her opening remark that she had spent 20 years in a variety of senior banking roles in the UK and internationally, will she give us a flavour of which banks she was with?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Bank of Ireland (30 Jan 2018)

John McGuinness: Was any of those banks subjected to, or did Ms McDonagh come across, anything like this, where the bank did something wrong and was penalised by the regulator in that jurisdiction?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Bank of Ireland (30 Jan 2018)

John McGuinness: So Ms McDonagh can apply that experience here.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Bank of Ireland (30 Jan 2018)

John McGuinness: Ms McDonagh has depth of experience, and she has had experience of this type of issue or something like it in other banks. When she was asked about the staff in the bank and their return to the tracker product, did she say they were legally literate and should understand what they were getting into?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Bank of Ireland (30 Jan 2018)

John McGuinness: No, is that what Ms McDonagh said at that time?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Bank of Ireland (30 Jan 2018)

John McGuinness: She stated she felt they could not be included because they should be legally literate about these trackers.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Bank of Ireland (30 Jan 2018)

John McGuinness: Ms McDonagh has never said that.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Bank of Ireland (30 Jan 2018)

John McGuinness: Okay. Senator Kieran O'Donnell said we are reaching the end. I do not think we are reaching the end. I think we have quite a way to go because a significant number of issues still remain. I am taking Ms McDonagh at face value, based on her experience and on what she has said about the purpose of the bank now. She has said that it is customer-centred and so on. I want to get an...