Results 8,441-8,460 of 26,465 for speaker:John McGuinness

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: On the flyer-leaflet distributed, am I correct in saying that if there are cases in which there are issues to do with the margins, KBC Bank will look at them?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: In the light of the emails we receive, I want to be absolutely clear on the response. Mr. Verbraeken is saying any customer who believes there is an issue specific to his or her case that changes the view of the dates can bring forward that information and that it will be considered by the bank.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: On buy-to-let properties, in cases in which properties were placed in the hands of a rent receiver, not sold for one reason or another and fell into disrepair, is the history of the customer's journey taken into account? In other words, does the bank consider all aspects of his or her journey, including his or her experience with the bank and what happened to him or her, and then determine...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: If such customers come forward, are they assigned a particular individual in the bank with whom they can engage?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: On the timelines mentioned in the opening statement, I agree with members that the process is extremely slow and frustrating for customers. How confident is Mr. Verbraeken that the bank will meet each of the timelines set down?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: Deputy Michael McGrath gave an example of how a customer might be impacted on. I have received an email from a customer who was impacted on to the tune of €500 per month in the nine-year timeframe, which means that he was overcharged by a considerable amount. This customer has still not resolved the issues involved with the bank. He has been trying desperately to have the matter...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: Is the rate to which they are being returned the original rate?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: What lessons has the bank learned?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: In his opening statement and responses to questions from members Mr. Verbraeken stressed the importance of the customer, the customer journey and experience and how important it was to recognise the rights of the customer. I ask the bank to apply that line of thought to the customers who were affected by the issue relating to IIB Homeloans. There is a need to exercise some flexibility and...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: I thank the witnesses for attending.

Written Answers — Department of Employment Affairs and Social Protection: Invalidity Pension Appeals (6 Feb 2018)

John McGuinness: 576. To ask the Minister for Employment Affairs and Social Protection the reason an oral hearing has not been arranged in the case of a person (details supplied) in view of the fact that the Department wrote to the person on 21 September 2017 stating that one would be arranged; and if the person's file will be reviewed to determine if an invalidity pension can be granted without the oral...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: European Union Matters: Commissioner Valdis Dombrovskis (1 Feb 2018)

John McGuinness: I welcome Commissioner Dombrovskis, Vice-President for the euro and social dialogue. He is also responsible for financial stability, financial services and the capital markets union. I welcome his colleagues from the European Commission. I wish to advise the witnesses that by virtue of section 17(2)(l) of the Defamation Act 2009, they are protected by absolute privilege in respect of their...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: European Union Matters: Commissioner Valdis Dombrovskis (1 Feb 2018)

John McGuinness: Thank you, Mr. Dombrovskis. I call Deputy Michael McGrath.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: European Union Matters: Commissioner Valdis Dombrovskis (1 Feb 2018)

John McGuinness: I am conscious of the time.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: European Union Matters: Commissioner Valdis Dombrovskis (1 Feb 2018)

John McGuinness: I am sorry about that. I call Senator Conway-Walsh.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: European Union Matters: Commissioner Valdis Dombrovskis (1 Feb 2018)

John McGuinness: I invite Senator O'Donnell to speak and again remind members about the time limits.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: European Union Matters: Commissioner Valdis Dombrovskis (1 Feb 2018)

John McGuinness: The Senator should allow Mr. Dombrovskis to conclude.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: European Union Matters: Commissioner Valdis Dombrovskis (1 Feb 2018)

John McGuinness: Thank you. In the short time that is left I wish to refer to your opening remarks, Mr. Dombrovskis. You have stated that Ireland's recovery has been fast-paced and broad-based. It has been fast-paced but there remains significant disadvantage in the country, especially in the regions, as outlined by Senator Conway-Walsh. A significant number of the people we represent have not enjoyed any...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: European Union Matters: Commissioner Valdis Dombrovskis (1 Feb 2018)

John McGuinness: I thank the vice president for coming today. On the basis of today's questions, he may take it that a longer exchange might be necessary on his next visit. I thank him and his colleagues for being present.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)

John McGuinness: We are dealing with item 5, progress on the resolution of the tracker mortgage redress issue. We are joined from Ulster Bank by Mr. Paul Stanley, chief financial officer; and Ms Elizabeth Arnett, head of corporate affairs. I welcome them and their colleagues who accompany them. I advise the witnesses that by virtue of section 17(2)(l) of the Defamation Act 2009, witnesses are protected by...