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Written Answers — Department of Employment Affairs and Social Protection: Departmental Staff Data (8 Mar 2018)

Regina Doherty: Staff in the Communications and Customer Service Unit of my Department perform a number of different roles which may change depending on the business needs of the Department. Staff are divided between the following teams within the Unit: - Communications Team: The communications team are responsible for all planned external communications and public information campaigns as well as...

Written Answers — Department of Employment Affairs and Social Protection: Departmental Staff Recruitment (8 Mar 2018)

Regina Doherty: My Department is continuously engaging with its broad customer and stakeholder base to increase public awareness of its many schemes and services. With this in mind, a dedicated Communications and Customer Services Unit exists within my Department whose role is to ensure information about the Departments schemes and its work is effectively communicated with customers and stakeholder using a...

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: It is not the reality.

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: There are a number of things I must say in response because I am not sure who is giving the Deputy the information he is getting but it is not accurate. First, regarding the negotiations, or the process that was established to negotiate and listen to and hear the representations made on behalf of individual branch managers by the Branch Managers' Association, the facilitator was chosen by...

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: He was the person the branch managers chose and he acted admirably to come to an agreement on which we all agreed until it was not agreed on 19 February. However, if anyone wants to open the door and start that process again, we will be there in a flash. Let that be put on the record first. Second, again, I have no idea where the rumours and innuendo about branch closures are coming...

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: I cannot give him that guarantee.

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: The services we will provide-----

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: If the Deputy would like me to reply-----

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: -----without constantly interrupting me, it would be helpful.

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: I am not putting words in the Deputy's mouth; I am responding to him.

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: I am responding to the Deputy.

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: It is my time to respond, if the Deputy would like to let me do so. The aim of the Department is to provide the same level of service through our branch managers as one receives through our Intreo offices. This is why we started the negotiations a number of years ago, first recognising that the remuneration of these branch officers was decreasing because the workload was reducing, but also...

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: Let me be very clear on the record. That door is open; it can be open tomorrow. If the branch managers want to come back to the table, I would be absolutely delighted if they did so.

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: I also reiterate that the remuneration package that had been previously agreed will be paid from 1 January. The very first person who comes and signs a new contract or agrees to the conditions that were laid down will see his or her payments backdated to 1 January.

Topical Issue Debate: Social Welfare Offices (7 Mar 2018)

Regina Doherty: My Department currently has 58 social welfare branch offices at various locations in the State. Each branch office is operated and managed under a contract for services by a branch manager who is required to act as an agent for the Department in the area served by the office. Branch office managers operate on a contract for service and are entirely independent contractors. The...

Leaders' Questions (6 Mar 2018)

Regina Doherty: The Deputy is bang out of order.

Written Answers — Department of Employment Affairs and Social Protection: Carer's Allowance Applications (6 Mar 2018)

Regina Doherty: I am advised by the Social Welfare Appeals Office that an oral hearing of the appeals of the person concerned took place on 11th January 2018. At the oral hearing it was agreed that the person concerned would send in further documentation in support of the appeal and this has now been received by the Appeals Officer. The Appeals Officer will now consider the appeal in the light of all of the...

Written Answers — Department of Employment Affairs and Social Protection: Carer's Allowance Appeals (6 Mar 2018)

Regina Doherty: The Social Welfare Appeals Office has advised me that the appeal from the person concerned was referred to an Appeals Officer who has decided to convene an oral hearing in this case. Every effort will be made to hear the case as quickly as possible and the person concerned will be informed when arrangements for the oral hearing have been made. The Social Welfare Appeals Office functions...

Written Answers — Department of Employment Affairs and Social Protection: Carer's Allowance Applications (6 Mar 2018)

Regina Doherty: My department received an application for Carer's Allowance (CA) from the person concerned on 12 June 2017.One of the qualifying conditions for CA is that the means of the person concerned must be less than the statutory limit. Following an investigation it was determined that her means exceeded the statutory limit and that she was therefore not entitled to CA. The person concerned was...

Written Answers — Department of Employment Affairs and Social Protection: Carer's Allowance Applications (6 Mar 2018)

Regina Doherty: Carer's allowance (CA) is a means-tested social assistance payment made to a person who is habitually resident in the State and who is providing full-time care and attention to a person who has such a disability that they require that level of care.An application for CA was received from the person concerned on 6 December 2017. The application is currently being processed and once completed,...

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