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Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: What is the modality of the dispute resolution service? If I make a complaint as a citizen, I am contacted by the ombudsman's office. What happens then?

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: Can the Financial Services Ombudsman requisition documents and telephone records from the banks in dealing with a person's complaint?

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: Mr. Deering has mentioned that a new step has been added to the process - preliminary findings.

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: Have they ever differed from the final determination or decision?

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: Okay.

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: Is the legislative lacuna impeding the embedding of the two offices?

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: Has the Financial Services Ombudsman been given a definitive timeline for implementation of the legislation?

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: With members' agreement, we will ask the relevant Department why there is a hold up in progressing the drafting of the legislation. I am not aware that we have even received the heads of a Bill at this stage.

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: October 2016.

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: I am member of that committee. Mea culpa.

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: That is fair enough. I recall it now. Please forgive me. We have a new development in the motor industry regarding the provision of 0% finance. The personal contract plan, PCP, is one model and there are others. I have anecdotal evidence that people have taken out a PCP product. It is so prevalent at this stage that I do not think I will offend anybody by naming the brand. The...

Committee on Public Petitions: Engagement with Financial Services Ombudsman (22 Mar 2017)

Seán Sherlock: I thank the delegates very much for giving of their time. The meeting has been very informative.

Written Answers — Department of Health: Medical Card Applications (22 Mar 2017)

Seán Sherlock: 231. To ask the Minister for Health the reason persons (details supplied) were refused medical cards and informed that if they were not married and instead cohabiting, they would have received such a card. [14552/17]

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Overview of the Credit Union Sector: Discussion (21 Mar 2017)

Seán Sherlock: I welcome the representative groups and thank them for their time. I am trying to reconcile the gap between the Central Bank, the Department of Finance and the individual member of a credit union, as represented by these groups today. If I start with Consultation Paper 76 - or CP76 - my understanding was that the representative organisations made specific proposals on tiered regulation. I...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Overview of the Credit Union Sector: Discussion (21 Mar 2017)

Seán Sherlock: Does that involve a change to one of the sections of the legislation or does it involve a change in the culture within the Central Bank regarding how it views credit unions?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Overview of the Credit Union Sector: Discussion (21 Mar 2017)

Seán Sherlock: That is a question which should be posed to the registrar as one of the workings of this interaction when she is before the committee on Thursday. I read her speech to the CUMA conference in which she addressed issues such as everyday payment accounts. She stated:[T]he market is not large enough to support multiple offerings of the same products and services, but that limit is not one...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Overview of the Credit Union Sector: Discussion (21 Mar 2017)

Seán Sherlock: Mr. McCrory has moved on to AGMs. On that issue, I understand that quite a few AGMs have not taken place and that sanction is needed for an AGM to take place. Why is this the case?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Overview of the Credit Union Sector: Discussion (21 Mar 2017)

Seán Sherlock: I wish to broaden the perspectives on these issues, Mr. Johnson, Mr. Molan and even Ms O'Connor - forgive me, we have not included her in the interaction yet. We are trying to get a better understanding of this. As I said, it is still about the gaps that exist. Mr. McCrory has already articulated a gap in respect of CP88 and spoken about the indefinite delays in the holding of AGMs. What...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Overview of the Credit Union Sector: Discussion (21 Mar 2017)

Seán Sherlock: Does MABS have a facility to engage directly with the Central Bank on issues such as those in terms of-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Overview of the Credit Union Sector: Discussion (21 Mar 2017)

Seán Sherlock: What feedback is Ms O'Connor getting on that from the Central Bank?

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