Results 7,601-7,620 of 26,465 for speaker:John McGuinness

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Allied Irish Banks (21 Jun 2018)

John McGuinness: It is the same issue and the agents are still anxious to bring it to an end. To that end, they asked to appear before the committee and we have agreed to a meeting. In that context, I ask the bank to give us its view on the matter.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Allied Irish Banks (21 Jun 2018)

John McGuinness: We are trying to have it revisited.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Allied Irish Banks (21 Jun 2018)

John McGuinness: I ask the witnesses to look at it and come back to advise us as to a "Yes" or "No".

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Allied Irish Banks (21 Jun 2018)

John McGuinness: Deputy Doherty mentioned that Mr. Drumm is in a prison cell. I mentioned Ms Yvonne Walsh and her case but I will not ask the witnesses about it. Members of her family are here today watching proceedings. Much of what is happening in the courts could be avoided by people engaging with the banks or vice versa. I am not referring to the pros and cons of the case itself. I am just making the...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Allied Irish Banks (21 Jun 2018)

John McGuinness: Time, Senator.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Allied Irish Banks (21 Jun 2018)

John McGuinness: I am sure that it was not us that Mr. Byrne was talking about.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Allied Irish Banks (21 Jun 2018)

John McGuinness: Deputy Micheal McGrath wants to come in again and then I will Deputy Mattie McGrath

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Allied Irish Banks (21 Jun 2018)

John McGuinness: We cannot deal with individual cases.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Allied Irish Banks (21 Jun 2018)

John McGuinness: It not only applies AIB but the other banks have been open to taking such individual cases and whether they worked out, at least the bank makes its staff available to deal with those issues, which is a good as part of the resolution process. The witnesses will be pleased to hear that that brings us to the end of the meeting. They can thank Mr. Juncker.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: We are dealing with item No. 6, which is matters relating to the banking sector. I welcome Mr. Paul Stanley, Mr. Eddie Cullen and Mr. Ciarán Coyle to the meeting, along with their colleagues. I will read out the privilege note and then ask Mr. Stanley to give his opening statement. I advise the witnesses that by virtue of section 17(2)(l) of the Defamation Act 2009, witnesses are...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: Rather than allow this to continue through the meeting, I want to draw Mr. Stanley's attention to the fact that despite what he says about the tracker mortgages and how Ulster Bank is dealing with them, we have substantial correspondence indicating that customers have not been dealt with. I ask members to review their files, wherein they should have this correspondence. Customers must...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: I remind Senator Horkan that we are working against the clock.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: I ask the Senator to move on.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: I ask Mr. Stanley to send it to the committee in order that we can-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: I wish to go back over a number of points raised by Senator Kieran O'Donnell and others. Mr. Stanley has explained the position of the bank on these issues and has apologised, which I acknowledge. However, the people affected by all of this are customers of Ulster Bank. There seems to be a culture within the bank to disregard customers to a certain extent, which continues to this day. I...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: When questions are asked here about individual cases or samples of cases, they are asked in the context of the bank being wrong. Customers want to feel that Ulster Bank is righting the wrong done to them but that does not come across in correspondence. Mr. Stanley may be tired of dealing with this-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: -----but I am going to raise it anyway. In his opening remarks, Mr. Stanley said that in the context of the resolution of these issues that it is essential for customers to build trust with the bank. However, a sample of emails that I received since the last time Mr. Stanley was before us paints a different picture. Ulster Bank customers are telling the bank that its helpline is helpless...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: Why would someone not have heard from the bank after 11 months? Why are there huge gaps in time in the bank delivering an appropriate level of customer service to the affected party? Why are phone calls not being returned?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: I was in business and I know the importance of ringing customers and keeping them informed. When I see these, I wonder how the bank is in business. How can an entity as big as Ulster Bank remain in business? I listened to Mr. Coyle giving his piece in a sincere way, but the facts do not bear it out.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank (19 Jun 2018)

John McGuinness: I am, but I am still making the overall point. For example, Mr. Stanley talked about phone calls - not one. In this particular case despite 15 letters and 20 phone calls to the helpline, the last letter received was on 10 October 2017 stating the bank was unable to give a timeline for compensation. Surely they must jump out of the system if Mr. Stanley is on top of his business.