Results 621-640 of 10,460 for speaker:Gerry Horkan

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: Where the consumer has a complaint with Eir, Three or whichever operator, who should they go to? Should they go to their operator first or should they go to you guys first, or would Ms Dixon prefer if they did not go to ComReg because if they did not go to you they can get it resolved with their operator?

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: That is two days and ten days.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: There are so many operators and so many different tariffs that I do not know if even ComReg knows how many mobile phone tariffs there are. There are probably hundreds and hundreds, like health insurance, and people are probably more likely to move house before they move from their phone operator because it is probably not enough to justify doing it. Does ComReg have an idea of the...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: Everyone should be getting a statement.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: Does that apply to a mobile phone, landline or any service? I am not sure I get a statement but maybe I do.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: What if a customer happens to be out of tariff? Let us say a customer is just on a tariff but there is no obligation. One could switch in the morning but does not. Is there a letter issued in that case?

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: A lot of people are probably out of tariff and have not bothered. Perhaps they are out of tariff so long that the provisions about getting letters are after these people are out of tariff. Perhaps this matter deserves more publicity so as to let people know. Does ComReg have a page on its website that highlights all of the mobile phone companies and what they do? Perhaps there are...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: It is the Deputy's first day, so I will let him comment.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: Has ComReg a role to play in consumer awareness of different tariffs?

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: My last point refers to a landline provider. People can probably work out which it is but we are not going to name it. The provider's staff rings people and says, "We want to update your package", to which people reply, "I would like you to email me that detail", which elicits the response, "I can sign you up now but I cannot email you the detail". In that instance, I replied, "I do not...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: The sales agent I mentioned did not know anything about that.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: I will let our guests know the name of the operator later, and ComReg can take this matter up with it. On behalf of all of us, I thank ComReg for all that it does. The next contributor is Senator Craughwell.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: The Senator is not really that elderly but a moot point.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: I do not want to detract from the contribution by the Senator but I am not sure of the relevancy of his comment. The Senator has made a valid point but I am not sure it is valid in respect of this topic.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: I do not know why he panicked, but anyway.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: The problem is half the people would probably think it was a scam itself.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: Someone in my family, much older than me, got a text saying their credit card was compromised and they got very upset about it. I said it was not compromised because the person had used it since then. Older people want to react. Younger people are probably used to getting thousands of messages and ignoring some of them. Older people generally want to ring a number back. As Senator...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: There are probably more gaps in urban areas because the intervention areas covered a lot of the rural areas.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: Last question.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerry Horkan: That was a ComReg prosecution.