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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I know the bank is paying tax from those companies but there is still the deferred figure until 2030.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I think I heard Ms McDonagh say the bank has dealt with all the cases to which the tracker issue applies. Are all the cases dealt with?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: A lady called me this morning and told me her family had been with the bank for 40 years. She had issues and got out of it and said that she was impacted by the tracker mortgage issue. She was in tears on the phone because she was not prepared to fight with the bank again and had heard nothing on the issue. Hers must be a rare case.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: There are a couple of cases I will forward to Ms McDonagh because those concerned contacted us today.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: On the figures given to the committee by the bank on court cases and so on, in 2018 there were 1,300 court proceedings initiated. I presume this was on top of the number already in the courts. There were 411 court judgments at the end of 2018. As of today, what is the total number of ongoing proceedings in the courts?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: It states they are "initiated". Is it the total in court?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: As of now, the figure is the same, 1,317. Do we deduct the number of judgments in 2018 from 1,317 or are the 411 judgments separate?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: It is separate.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: When possession orders have been obtained through the court system and have gone to the sheriff, is there still room for manoeuvre for the customer, or is the customer closed off?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: Where there is a stand-off between the customer and the sheriff, who has the order for repossession, is the bank still willing to ask the sheriff for some time?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: Rather than the repossession.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: Does the bank have contact with the sheriff? If the sheriff has the repossession order, does the bank have to say to the sheriff it is continuing to negotiate and ask for some time?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: Is mediation provided as part of the solution?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: If there were a need for a professional to mediate, would the bank appoint one to assist in determining whether the matter could be resolved?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: Would the bank pay for it if the customer got an independent adviser and was making the effort to try to conclude matters?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: Would the bank ever pay for professional mediators?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I am just asking.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I am not going to give Mr. McMahon a particular case; I just want to explore how far the bank would go in trying to resolve the really difficult cases in which independent advice has been taken. Where the customer wants to turn back from that advice and the courts have ruled, resulting in a possession order, is there room to go back to the bank? Would the bank assist and say it will try to...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: The Irish Mortgage Holders Organisation tends to give advice to those in distress. Is that organisation, headed by Mr. David Hall, used by the bank?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I am only using the Irish Mortgage Holders Organisation as an example.

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