Results 5,801-5,820 of 26,439 for speaker:John McGuinness

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: Is mediation provided as part of the solution?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: If there were a need for a professional to mediate, would the bank appoint one to assist in determining whether the matter could be resolved?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: Would the bank pay for it if the customer got an independent adviser and was making the effort to try to conclude matters?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: Would the bank ever pay for professional mediators?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I am just asking.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I am not going to give Mr. McMahon a particular case; I just want to explore how far the bank would go in trying to resolve the really difficult cases in which independent advice has been taken. Where the customer wants to turn back from that advice and the courts have ruled, resulting in a possession order, is there room to go back to the bank? Would the bank assist and say it will try to...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: The Irish Mortgage Holders Organisation tends to give advice to those in distress. Is that organisation, headed by Mr. David Hall, used by the bank?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I am only using the Irish Mortgage Holders Organisation as an example.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: If somebody decided they were in a stand-off with the sheriff and the bank and decided the best route was to go to the Irish Mortgage Holders Organisation or any other body, would the bank engage with him?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I am aware that the bank says it engages right along the line. The court cases I have witnessed, involving the county registrar or other courts, lead me to believe there is little contact being made during the course of those court cases between the bank, or the account manager of the individual concerned, and the firm of solicitors. The solicitors tend to pursue the individual doggedly....

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: We are down to the really difficult cases now, having dealt with quite a number of others. I have seen the banks become more aggressive. I am not singling out Bank of Ireland but speaking in general. Through the courts, the banks have become more aggressive. It concerns me because of the number of cases still in the courts. I urge Bank of Ireland to get a decent handle on each case, or...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: That is not really independent. It is as though there is a member of Fianna Fáil and a member of independent Fianna Fáil.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: My point is that for Mr. McMahon and the bank dealing with these people, it is serious. Their house is on the line and they are offered an independent assessment because there is a dispute, but what they receive is another arm of the bank conducting the independent assessment. That was my experience in one such case. Why does the bank do that? Why not give it to someone truly independent,...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I am not asking for an answer on an individual case but rather for a comment on the general approach of the bank to such hard cases. I return to the independence of the process and to seeking examples to determine what is happening and the processes of the bank. In one such case, a person involved in the financial services industry discovered that the file that was being considered by the...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: When the panel is told it does not have the complete picture but continues to make the decision, that is not great rigour.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: In this case, Grant Thornton rejected the appeal but the customer claimed it did not have the full picture. When Grant Thornton indicated it was not interested in an oral hearing, the matter returned to the bank.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: I will send the bank the details of the case because I would like to see how it deals with it. The bank is a member of the Banking & Payments Federation, BPFI. What does that cost?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: It is not €50 per member, in any event.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: Will the bank revert to the committee with a note on the matter?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Matters Relating to the Banking Sector: Bank of Ireland (4 Apr 2019)

John McGuinness: The BPFI represents the bank in lobbying and so on. I am not sure if, in the course of the discussion on tracker mortgages, the witnesses covered whether anyone with a tracker mortgage lost his or her home. There were cases where homes were lost to the banks.