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Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: It is a technical process of how the market stands. That is grand.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: It is going somewhere. I will leave it for one minute.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: Can I have two more questions? I have not gone over three minutes.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: Does Bank of Ireland set targets for mortgage advisers to reduce the number of its trackers?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: Bank of Ireland wrote to several of its customers in October and sought to share information in respect of a RED C opinion poll. To me it seems like trying to trick people off trackers. The letter from Bank of Ireland implies that there are better products available and that Bank of Ireland will be in contact. If the only information relates to RED C research, does that amount to...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: There was an ugly face of banking previously and I would hate to think we are going back that way. The beginning of the letter states that the bank wishes to share with its valued mortgage customers some interesting findings from research carried out recently among similar homeowners who have mortgages on a tracker rate. The research was conducted by RED C in August in 2012. To be honest,...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: I will do so at a later stage. Is Mr. Boucher aware of the letter? Did he approve it?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: Mr. Boucher is saying there is a better fixed-rate product on the market than current tracker mortgages.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: Let me finish the question. Tracker mortgages are currently between 1.75% and 2.75%, assuming 1 percentage point above the base rate. Is there a better package than that at the moment? Does Bank of Ireland have a better package at the moment?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: In the medium term tracker mortgages are the best for Bank of Ireland customers. Mr. Boucher stated earlier that trackers are non-profitable. It is in Bank of Ireland's interest to try to push people off trackers. To me RED C data is not something that should be used to make a decision on what interest rates one pays.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: They are not looking to do that. Bank of Ireland is looking for them to switch.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: Mr. Boucher referred to when a customer wants to change but the bank is looking for the customer to change. The customer is not looking to change.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: I put it to Mr. Boucher that Bank of Ireland is trying to trick or push people on tracker mortgages onto a higher interest rate mortgage. This will push more people into debt stress. I do not believe Bank of Ireland is acting in good faith with these customers. I put that to Mr. Boucher directly.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: I take it that will not be part of my time at this stage.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: The letter states: As a valued mortgage customer we want to share some interesting findings from research that we have carried out recently with homeowners like you who have a mortgage on a tracker rate. The data conducted by RED C in August 2012 on behalf of the Bank of Ireland found that customers on tracker rates believe that lower payments and rates of interest are the most appealing...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: At this stage we are all aware that tracker rates are the most advantageous. Will Bank of Ireland publish or make available the questions put out by RED C to get this information?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: Will Bank of Ireland supply the questionnaire and the results?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: Is Bank of Ireland satisfied that this letter was sent out in this matter?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: The letter states that Bank of Ireland has better packages. Does Bank of Ireland have better packages than the current ECB tracker?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Discussion with Bank of Ireland (1 Nov 2012)

Kevin Humphreys: Does Bank of Ireland have a better rate than 2.75%?

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