Results 4,101-4,120 of 26,018 for speaker:Kieran O'Donnell

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Are we saying then that any capacity it was doing, effectively, instead of picking up the slack-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Was it happening prior to the cable being cut? Was the malfunction in the card on the other network, which was the backup network, already-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Could the main cable take 100% of the bookings going through in a normal day?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: It could. You could have a situation with the other system. Kyndryl should have been running some percentage of the customers on that system to ensure it was operating efficiently as a backup.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: It was down to a low capacity. When Kyndryl suddenly put all the extra traffic on it, did that cause what was maybe a wearing issue?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Therefore, there was still some activity going through that secondary line.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Although very little.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: As Ms Embleton will appreciate, that is not much good to the 30,000 Aer Lingus passengers who were discommoded.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Aer Lingus is entitled to rely on its suppliers. What happened here ultimately was the second line, which was to be the backup line, should typically have been running some volume of customers to ensure it was fit for purpose such that if the main system went down it could switch over. The irony of this is that it was limping along on a quarter of a tank long before the main system cable...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: It should provide it.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: I will follow up with a couple of points. When does the airline expect to have this tertiary service, the other backup, in place?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Therefore, instead of having four cables into it, two and two, the airline will now have three.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: That is to be welcomed. To clarify so that I am clear in my head, 32,000 people had their flights cancelled. Of these, 21,000 were looked after within 72 hours, leaving 11,000 passengers, of whom 7,500 have come forward for compensation and 6,800 of them have been compensated, leaving roughly 700 yet to be compensated. That leaves 3,500 of the 11,000 people. Who are they?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Within 72 hours.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: How many of them?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Yes.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: In regard to those who were entitled to claim under that, did that apply to the full 32,000 people?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Has a deadline date been set for people to submit claims on this?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: I thank Ms Carberry. That gives clarity. I was misinterpreting the figures. The vast majority of the 11,000 people were accommodated with flights, probably within 72 hours, and overall, 7,500 people have put in claims, of whom 6,800 have been compensated so there are roughly 700 left over.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: When last before us Ms Embleton brought up in connection with Dublin Airport the number of hours in advance people needed to arrive at the airport. Are the hours people are required to be at the airport in advance back to normal for people intending fly?