Results 4,021-4,040 of 26,006 for speaker:Kieran O'Donnell
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: The purpose of the meeting is for the joint committee-----
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: I apologise to our witnesses for the delay in starting our proceedings. We are having some technical difficulties. The purpose of today's meeting is to discuss issues concerning Aer Lingus's flight booking and check-in services and IT systems. We are joined by representatives of Aer Lingus, including Ms Lynne Embleton, CEO, Mr. Donal Moriarty, chief corporate affairs officer, Mr. Peter...
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Thank you, Ms Embleton. We will now go to members in the usual order. Members will have ten minutes initially and Deputy Lowry is first.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: There is normally a backup, be it for a machine or an IT system. I find it incredible that a main service would go down and the backup service would go down as well. Was the backup service not tested to ensure that, if the main system went down, the backup was fit for purpose?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Is Mr. Moriarty saying that the backup is placing more capacity on the second line?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Was that because of the extra capacity that had been placed on the line?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: It just seems very coincidental. Is the backup service actually a backup service? There are two lines and one was operating at 100% capacity. At what capacity was the other line operating?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Let us assume it was 40%.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Let us say it was operating at 20%, as it was certainly lower than 40%. Our job is to probe. Is the line a backup if it is being used as a second line, with one line having more capacity placed on it than was previously the case? Is Aer Lingus providing a second backup? This is what the layman will ask.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Are the witnesses at liberty to say which company it has in place?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Does Aer Lingus have the contract with IBM in Dublin or in the UK?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Where is it based?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: It is a US company.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Why is it a US company?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Expertise.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: I have two final questions. Speaking as a layman, I would have thought that that company was in breach if both systems failed and it did not have a backup to deal with that. Are the witnesses satisfied that it has put a proper backup system in place if both of the other systems fail again?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Has an independent review of Kyndryl's operating system at Aer Lingus been sought?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: How many people were affected?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: That is down to 10,000.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Kieran O'Donnell: Six and a half thousand have come to Aer Lingus.