Results 21-40 of 15,824 for speaker:Robert Troy

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Committee Stage (1 Apr 2025)

Robert Troy: I thank the Senators for raising this matter. It is why I said earlier to Senator's Stephenson that the discussion on section 12 is the most appropriate time to reply. I thank Senator Murphy for tabling the amendment. There was a detailed and comprehensive discussion on this issue on Committee Stage in the Dáil, which highlighted that this complex matter involves wider legal and...

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Committee Stage (1 Apr 2025)

Robert Troy: Section 13 provides that the ombudsman may require any person to attend before him and be examined and cross-examined on oath or affirmation. This updates the 2017 FSPO Act to include a provision for cross-examination and also provides for a person to make an affirmation in place of taking an oath. Senators may be aware that many of the amendments in this Bill arise from the Supreme Court...

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Committee Stage (1 Apr 2025)

Robert Troy: I am just confirming with my officials that my understanding is right. This is not one party against the other. I cannot bring my wife, or my wife cannot bring an argument with me to the financial services ombudsman. It would be me and her bringing a complaint to the ombudsman where the financial services provider failed in its duty in terms of a pension we had taken out, for example, or a...

Written Answers — Department of Children, Equality, Disability, Integration and Youth: Departmental Schemes (1 Apr 2025)

Robert Troy: 759. To ask the Minister for Health if she will urgently carry out changes to the fair deal scheme given certain anomalies in the scheme (details supplied). [15361/25]

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Second Stage (26 Mar 2025)

Robert Troy: I thank the Acting Chairperson. I welcome the opportunity to engage with Members on the Bill. The Bill will strengthen protections for financial customers in Ireland and ensure that the office of the Financial Services and Pensions Ombudsman, FSPO, can continue to carry out its statutory functions in line with the Constitution. Many will have heard the ombudsman, Mr. Liam Sloyan, on...

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Second Stage (26 Mar 2025)

Robert Troy: This amendment would allow regulations to be made that require internal dispute resolution processes to be established by those responsible for the management of the scheme, such as trustees, personal retirement savings accounts providers or, in the case of a public authority scheme, the Minister or Ministers to whom the right of appeal applies. Section 19 is to correct a typographical...

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Second Stage (26 Mar 2025)

Robert Troy: I am sorry.

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Second Stage (26 Mar 2025)

Robert Troy: I thank the Cathaoirleach Gníomhach and all of the Senators for their contributions. The vital role of the FSPO for consumers of financial services in Ireland was highlighted just today because it launched its annual overview of complaints for 2024. In total, €5.7 million was delivered in outcomes to consumers in 2024. The FSPO received 6,185 complaints in 2024, maintaining the...

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Second Stage (26 Mar 2025)

Robert Troy: On Senator McDowell's query about the presumption of private hearings versus public, section 12 of the Financial Services and Pensions Ombudsman Act outlines various ways the ombudsman may conduct an investigation, including a formal investigation with oral hearings, if required. Section 56(4) of the Financial Services and Pensions Ombudsman Act provides that investigations "are conducted...

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Second Stage (26 Mar 2025)

Robert Troy: It is a very good point. I should have highlighted it. I was unaware of that. I will take the point back and see if we can amend it.

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Second Stage (26 Mar 2025)

Robert Troy: We are talking about making sure the body is efficient and can deal with existing complaints in a timely manner.

Seanad: Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Second Stage (26 Mar 2025)

Robert Troy: If we broaden the number of complaints that go into it, that may be counterproductive and may discommode disproportionately smaller business of under €3 million. I will not make a commitment other than to say we will look at in a positive light if possible.

Ceisteanna ó Cheannairí - Leaders' Questions (6 Mar 2025)

Robert Troy: Under pressure.

Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Committee and Remaining Stages (5 Mar 2025)

Robert Troy: To confirm again, it is only where the hearing has been in public. The matter that will be published has already been heard in public. No new information is being published. The only person who can decide if they are willing to have the hearing in public is the person who is bringing the complaint. If someone is willing to have their complaint heard in public, they will not have an issue...

Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Committee and Remaining Stages (5 Mar 2025)

Robert Troy: That is my understanding, yes.

Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Committee and Remaining Stages (5 Mar 2025)

Robert Troy: The hearing would have been held in public anyway. It would be known.

Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Committee and Remaining Stages (5 Mar 2025)

Robert Troy: The FSPO publishes an overview of complaints every year, as the Deputy will be aware. Where there are numerous complaints against a particular financial institution, it is named. It is at the discretion of the FSPO. The Deputy is right. If the complaint is heard in private, it is not guaranteed that the name of the financial institution will be published. However, if there are continuous...

Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Committee and Remaining Stages (5 Mar 2025)

Robert Troy: I understand it was raised during pre-legislative scrutiny that clarity was needed. The amendment is to give rise to that clarity.

Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Committee and Remaining Stages (5 Mar 2025)

Robert Troy: To clarify, it is exactly that.

Financial Services and Pensions Ombudsman (Amendment) Bill 2023: Committee and Remaining Stages (5 Mar 2025)

Robert Troy: Currently, there is no statutory obligation on pension providers to have internal dispute resolution processes in place. This measure will make it a statutory requirement.