Results 3,401-3,420 of 6,508 for speaker:Ruairí Ó Murchú

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: Other members has dealt with what happened on the day and the impact on the 32,000 people affected as well as the reputational impact. We are very glad we have found out what the problem was on some level. We do not have the "Back to the Future" car such that we can sort out such matters beforehand but we just need to ensure that this does not happen again. I apologise for having been in...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: It is certainly not in mine. I find myself to be far more inept than most at multitasking. I want to get the systems clear in my head. Aer Lingus uses cloud services from Kyndryl.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: That is the first question answered. What is Kyndryl's ISP?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: Then there was the construction work because of the rail tunnel works, which basically broke the line.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: That was Kyndryl's main line into the data centre. Is that correct?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: It was the primary line, but there is a secondary line into the same data centre.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: That is what I mean. I would have thought that Kyndryl would have had its own inbuilt redundancy for at least one line in, one-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: I get that. That is it. Let us say that that is cut, that data centre is out of action altogether and then the second line does not come into play. I think the term used was that a network card did not work or something as simple as that, that is, that the first machine it had to hit could not be connected or-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: A network card is the component we are talking about.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: I accept that. I am also curious as to how Kyndryl did not catch that at the time. I assume that it has had to do a serious amount of due diligence in respect of its own systems failure.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: Yes.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: Yes.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: It is the connection on the back of the computer.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: It was a card error.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: All right. When Mr. Moriarty says Kyndryl knew the line was acting suboptimally, how long did it take it to cop this network card problem?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: Of the original line.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: Yes.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: I know. I appreciate I am asking Mr. Moriarty to answer for a service that the airline purchased in the hope of it generally working. The airline has paid the price for it.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: No.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Ruairí Ó Murchú: It was not working, full stop. Is that not the best way of putting it?