Results 3,281-3,300 of 10,460 for speaker:Gerry Horkan

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: This happened on 10 September. If it had happened on 11 September, we would have a load of extra conspiracy theorists asking how it could happen to an airline the size of Aer Lingus that has the backup of the International Airlines Group with its technology, including airlines such as British Airways, Iberia, Vueling, and other large airlines, each with hundreds of aircraft. Most people,...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: All airlines have learned, be it from systems crashes or whatever else. Technology has moved on, such as better fire retardant measures and so on. We always learn from the mistakes of the past. I presume best practice may be upgraded to a new level of best practice as a result of what happened. Of the 30,000 passengers, some 20,000 rebooked or flew a couple of days later. Did the other...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: Another 10,000 did not travel at all.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: The 20,000 people who were delayed flew on additional services during the week.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: Some 20,000 of the 30,000 passengers affected were on services that were delayed. It was the original service which flew later.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: The 10,000 were mostly reaccommodated on later flights.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: Roughly speaking, how many people did not travel?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: Some 20,000 people travelled on the services they should have been on but which were delayed. About 6,000 of the 10,000 people who were not accommodated because their flights were cancelled flew later and 3,000 to 4,000 people did not travel at all. In terms of compensation, if people did not travel they received money for flights. Did they receive money for accommodation they had paid for...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: Okay. I happened to be in the airport the following weekend and spoke to people who were offered a place for the following Friday when a Sunday flight was cancelled. They were supposed to come back on the following Sunday, which meant they would only get two days of a seven-day stay in Lanzarote. They ended up travelling somewhere else. The offer they were given was not particularly...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: It is now down to 31 plus two, which makes 33 in total. Is the Aer Lingus short-haul fleet the right size for where the airline wants to be? Does it want to go back to a fleet of 40?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: Will it go back up to 40?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: What are the load factors now for short haul?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: Is that 80% to 90%?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: What is it like in the off-peak?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: It is still at 80% plus most of the time.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: I accept the point. I happened to be on a flight to Brussels in March and there were 44 people on the plane. I was surprised the number was that low. I presume it would be not be viable to fly those kind of load factors in the long term.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: I understand that Privilege Style flew some Aer Lingus operations over the summer. Is that still happening?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: Are any third-party operators currently operating routes on behalf of Aer Lingus?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: I would like to mention something I saw on Twitter. I am not the biggest fan of everything on Twitter. I saw people complaining that the in-flight entertainment, IFE, service did not seem to be working on ex-Qatar Airways long-haul aircraft now operated by Aer Lingus.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Gerry Horkan: Will that take two, three or six months or year? What is the timeline?