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Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: That brings us back to the question of deterrents. As long as they are informed, they can make up their own minds. I take the point being made.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: Privacy issues are also involved. The Department needs to think this out before it goes to the Department for Work and Pensions.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: Fair enough. Today is 14 March and one must apply before the end of the month. Will the Department think about this issue quickly and consider issuing a protocol to inform those pensioners who do not know this information and who may be able to avail of it? That would be useful.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: If it is £20 million or £30 million of which we can avail, why not?

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: I thank Ms O'Donoghue.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: In reality, those are not really reviewed.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: The Comptroller and Auditor General found that there is no provision for the approval or review of a decision to cancel or write off overpayment debts.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: That was my next question.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: Ms O'Donoghue is going back to the deterrent. If people understood that an attachment order was coming if they were convicted or found to have perpetrated welfare fraud, it would act as a deterrent. Is Ms O'Donoghue saying that is moving on now?

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: There was no recovery plan in place in the two local offices I mentioned where it was in the high 50th percentiles range. Obviously, that sets off alarm bells in Ms O'Donoghue's head with regard to every social welfare office in the State. What did she do when she heard about that?

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: Enormous pressure, yes.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: Ms O'Donoghue is right about the pressure staff are under. We know it. A significant issue we come across is delay which I have raised with Ms O'Donoghue before. I acknowledge that the Department is trying to deal with it but an application for disability or invalidity benefit might take a year to deal with. Fraud, however, adds greatly to the stress of staff. I revert to the issue of...

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: Of the €343 million which is outstanding, how much can be recovered? Ms O'Donoghue has referred to the improved systems being put in place in terms of reviews. Of the total amount, 47% has been outstanding for at least five years.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: An interesting statistic I came across is that of 66,000 people called for an interview between January and July 2012, 13,200 left the live register before the interview. It is a large number. That 13,000 approximately of 66,000 called did not show up for interview tells its own story. The Department does not track these people in any respect I am told.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: I am not jumping to a massive conclusion. I am just making-----

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: They jump to a conclusion, very quickly. That is my point.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: The one point I wish to make today is borne out of my experience in my offices over 12 or 13 years. My secretary has been doing the job for 25 years and would be the expert. She sees that the big problem is to stop people going down this road from the get-go. Everyone is thinking about how to deal with this and about better reviews and systems within the Department. My view is that we...

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: They have, but my point is that very few cases end up going to court. I go back to the psychology involved and the psyche of an individual going down the road at the very beginning and taking one of these application forms. The reality is that many of them know that the chances of them being fined and prosecuted in this country are very low, and that is borne out by the figures. I am...

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: Ms O'Donoghue mentioned that in her opening statement and spoke about using data and information in a smarter way.

Public Accounts Committee: 2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 – Social Protection
Chapter 21 – Expenditure on Welfare and Employment Schemes
Chapter 22 – Welfare Overpayment Debts
Chapter 23 – Regularity of Social Welfare Payments
Social Insurance Fund – Annual Accounts 2011
(14 Mar 2013)

John Deasy: The Department has obviously thought about this because in her opening statement, Ms O'Donoghue mentioned that the maximum payment that can be deducted per week was €2 to €3. That was increased to 15% which translates to a deduction of €28 from a payment of €188, so the Department has thought about this. My guess is that nobody among the public knows this. It...

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