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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: They are not doing it. How will the Central Bank ensure they do it? This is the problem.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Has Ms Rowland had sight of any communication from a bank to a consumer in which all of the options, including the appeal process, is outlined in detail? In the cases of all of the consumers I am dealing with, I have never seen such a communication.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: I have not seen a communication from a bank to an individual consumer outlining what are all of the options.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: It really needs to be done.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: My query is on communication as to whether an individual's mortgage is included in the examination.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: The problem is that the banks are choosing everything. It is within their gift to choose what they send to consumers and how they behave towards them, which is worrying. There are too many choices for the banks and none for the consumer. Years down the line, all consumers are getting is bland letters, robotic phone calls and no information.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: It is.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: I understand what Professor Lane means by "cohorts" but we are talking about people, human beings, who are at the end of their tether.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: I do not need to repeat for Professor Lane the impact all of this has had on people.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: I do not think the Central Bank has sufficient resources. If the Central Bank believes that a person is impacted but the bank will not agree, then the customer can go to the Finance Services Ombudsman, FSO. In a situation where a previous ombudsman has ruled against a person, is that legally binding? Can the FSO go through a process a second time? Perhaps Ms Rowland would address that...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Perhaps the witnesses would seek clarification on that issue for the committee. If the ombudsman has ruled against a person, can one go through the process a second time?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: What is the current balance of the insurance compensation fund, ICF?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Professor Lane cannot say how much is the deficit.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Does the forthcoming legislative change make it more likely that the insurance levy will be extended? For how long has the bank calculated this? Has it looked at it?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Is the Central Bank sure there will not be another case like that of Setanta?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: There is still a lot of uncertainty in the market and this is a reason given by insurers for increased premiums. How many new competitors have come into the market?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Yes.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: What I am trying to get at is the uncertainty preventing new competitors coming into the market. How many new competitors are there? Are there new competitors coming into the market all the time?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Are additional staff being recruited within the Central Bank?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Is the Central Bank's internal report saying it has sufficient numbers of staff to do what it needs to do?

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