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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Is a dedicated Garda team working with the Central Bank? If so, how many meetings have taken place?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Okay. Has the Central Bank discussed this issue with the Competition and Consumer Protection Commission?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: What is the absolute deadline for the banks? Has the Central Bank told the banks that they need to have all of this sorted out by a certain deadline?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: I think the word "comply" is a bit ambiguous in this case, given that other information is having to be submitted all the time. What penalties will be imposed on the banks if they miss any of these deadlines?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: I understand.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: I have a number of questions and I would appreciate it if I could get some succinct answers to them. First, did the Central Bank find any dissenting voices within all its examination of the documents in the various banks? Were there any voices that expressed concern from within those documents that the Central Bank picked up on?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Whether they be board minutes or whatever else the Central Bank examined, did it find such voices in all of the documentation within the banks? Was anybody within the banks expressing concerns about what was happening in relation to trackers?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: This does not break any confidences, codes or anything. Explicitly, what I am want to know, in the context of all that the Central Bank is looking at, is whether there were dissenting voices? Were there personnel within the banks, whether that be one, ten or 20, saying that what was happening here was not right and voicing concerns about it?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: I refer to within the bank and the processes rather than people or whistleblowers coming in now. I am talking about in the documentation itself.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: That is not acceptable. I will move on to some of the other questions. Since 2013, has the Governor ever asked the Minister for extra powers or extra resources to deal with this scandal?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: We will get to the powers, but the Governor has not made any request outside of the 2013 Act to the Minister to change powers to in some way enable the Governor to fulfil either his consumer protection role or investigative role in a better manner. The Governor has not asked. That is a "yes" or "no" answer. The Governor either has asked or he has not.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: What is beyond that?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Did the Central Bank have much input into the 2013 Act? At that time the Central Bank would have been in the middle of understanding the extent of this problem. Did the Central Bank flag to the Government concerns as to how the lack of retrospective action would prohibit the Central Bank from doing what it was trying to do?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Okay; they cannot be retrospective. The phase two reviews indicate that a final report will be done. At the same time the Central Bank has stated it has facilitated lenders to submit further information. How can the Central Bank have a final report when it is still accepting information?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Therefore it is not final, final-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: I really want to get at this. The common thread in all the correspondence to the committee is the lack of information. Given the Central Bank's consumer protection role, does it have a number of people to engage with the public? I acknowledge the witnesses have said that transparency is profoundly important to the Central Bank but people feel they are being kept in the dark on all this....

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: I have one further question. Is the Central Bank examining the quality of the communications? I am concerned that reports are being submitted to the Central Bank with banks claiming to have had six engagements with customer A in the past 12 months. When we examine those engagements, they say absolutely nothing. People who telephone get robotic responses. Is the Central Bank examining the...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: People want to be able to engage with a human being at a sensible level in the branch. People have been extremely patient to the detriment of their mental health and many other things that were outlined earlier. They have run out of patience. Ms Rowland mentioned "punitive". When punitive comes to mind, I think of the punitive charges and interest rates that banks charge to consumers,...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: Does the Central Bank have a database of the people who are included in this scheme as it is now? Is it entitled to a database of it from the banks?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with the Central Bank of Ireland (19 Oct 2017)

Rose Conway Walsh: However, the Central Bank could have if it wanted. Is there any legal impediment to it having it? I am just talking about somebody having a direct communication with these people to outline the options for an appeals process etc.

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