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Written Answers — Department of Justice and Equality: Visa Applications (5 Oct 2022)

Cathal Crowe: 280. To ask the Tánaiste and Minister for Justice and Equality if she will create a separate unit within the Irish Naturalisation and Immigration Service to ensure that visa applications relating to medical professionals are strategically prioritised and fast-tracked; and if she will make a statement on the matter. [48798/22]

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: I have a number of questions that I will put quickly, and if the witnesses answered them quickly, I would be grateful. This was not a problem of Aer Lingus's making and there was no data breach that we know of, but can customers be assured that, as the system was rebooted and everything returned to normality, there were no data losses or breaches? Are there GDPR breaches of which people...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: That is good to hear. Deputy Lowry honed in on the fact that the system is UK-based. Aer Lingus is headquartered in Dublin, but we often get questions about where the heart of the airline and its real management lie. Are all four of the witnesses based in Dublin or are they based at Harmondsworth in London or in Madrid? Is any of the witnesses based outside Dublin?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: Good. Is the call centre that operated throughout this fiasco based in Ireland or internationally?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: Where is the call centre based?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: I am glad to hear that there is a Dublin base. Aer Lingus has to outsource much of this work and not everything can happen under the same roof in Dublin, but anyone in Ireland who has ever had to phone a customer care line has appreciated it when the call centre was based locally and he or she could get into the mechanics of talking about his or her locally booked flight and so on. It would...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: The staffing issue was a source of tension and upset for many people. During Covid, many companies struggled to hold on to staff. Aer Lingus received a great deal of support from the Government and the taxpayer through the employment wage subsidy scheme, EWSS. The decision on who would remain on and who would have to go seemed indiscriminate in some ways. Some of those people had been...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: I worked in a cinema when I was in college and when it had to get rid of some staff, it was a case of last in, first out. It was the same in the school in which I worked before becoming a Deputy. It does not work like that in the Dáil, which is not last in, first out at all. In most work environments, however, if there are jobs to be shed, it is last in, first out. It is a real...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: When is the airline expected to announce its schedule for summer 2023? Is it considering new route options, particularly out of Shannon Airport, in that regard?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: When the last Government shares in Aer Lingus were sold, there was a major fear that the Heathrow slots from Shannon would be lost. A last-minute deal was cobbled together by the Government at the time to protect that all-important landing slot for flights from Shannon into Heathrow until the end of September 2022, which was just last week. That deal has expired. Aer Lingus is still...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: The Shannon Group has made a public service obligation, PSO, application to the Government for a PSO route from Shannon to Amsterdam Airport Schiphol. The application is currently being considered by the Department of Transport. It has to be adjudicated on. If it were to be approved, would Aer Lingus be up for running that route?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: Is it the intention of the airline to make the contractor pay for the damage to the network that arose as-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: I thank Mr. Moriarty. We look forward to the Aer Lingus routes for 2023 being announced.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: Where will they be based?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: Was any of the money Aer Lingus received from the Government used to set up the Manchester base?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: It was all used on its Irish workforce and Irish bases.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Cathal Crowe: I thank the witnesses.

Ceisteanna - Questions: Cabinet Committees (4 Oct 2022)

Cathal Crowe: We are very excited in County Clare to see enabling works under way to develop a 1,400 MW €15 million offshore wind farm off the coast of Moneypoint, the Green Atlantic wind farm. Just like Aberdeen in the 1980s, when it became Europe's petroleum capital, we can exploit economic opportunities in the west of Ireland. Will the Government support research and development, higher...

Ceisteanna - Questions: Cabinet Committees (4 Oct 2022)

Cathal Crowe: When can members of the junior certificate class of 2022 expect to see their results? They are all anxious to see the fruits of their labour but beyond wanting to get out and celebrate and digest their results, some of them have to make lower level decisions in respect of their fifth-year examinations and what may happen thereafter. On the school transport measures, this is a fantastic...

Ceisteanna - Questions: Cabinet Committees (4 Oct 2022)

Cathal Crowe: 13. To ask the Taoiseach when the Cabinet committee on economic recovery and investment will meet next. [46789/22]

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