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Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: That the NAS was not able to provide backup resources in the vast majority of the 63,000 calls is a very stark piece of information. Does Mr. Keeley think the fact it is human beings talking to each other across two different systems has impacted that information? Does he think the 76% figure would be lower if we had one system and one service?

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: I completely take that point.

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: Do two services ever go to the same call?

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: It is a really straightforward question.

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: Has it happened in the past 12 months, for example?

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: Does it happen every month?

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: Do we have data on that?

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: That is a very good point. Two different people might ring for an ambulance, give the same Eircode postcode, and it might end up in two different systems. How occasional is occasionally?

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: Mr. Sheehan thinks it is one or two per year.

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: About ten to 20 times per year two services go to the same call.

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: I ask someone to explain where the Coast Guard fits into that phone system.

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: Mr. Morton can anticipate the question I am going to ask. Does that mean the Coast Guard picks up a phone and rings the NAS if it needs the service?

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: It is not automated.

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: No data are automatically generated by a call.

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: Okay. I will finish on how that phone system interacts with the community first responders. Is that a human being picking up a phone call or is it automated?

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: Is it an app?

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: That is automated.

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: Is it automated for the DFB?

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: The first responders are therefore dealing with a different system between the NAS and the DFB.

Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)

Neasa Hourigan: I have one last tiny question. How many of the first responder calls logged by the system do not end in the provision of an ambulance?

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