Results 2,481-2,500 of 7,412 for speaker:Neasa Hourigan
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: There is someone in Dublin Fire Brigade who is tasked with ringing NAS.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Even if it is continuous dialogue, there is a human being involved. It is not an automatic system.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: So there is no Eircode postcode-type system. I imagine that when British Telecom is sending a notification of a call to either the Dublin Fire Brigade or the NAS, it generates an Eircode postcode and a case number but when the two organisations are talking to each other, somebody picks up the phone and speaks to the other party.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Are calls ever bundled?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Okay. I ask Mr. Keeley to explain what bundling calls means.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Okay and are there guidelines for bundled calls in terms of response or turnaround times?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: I presume the calls are being bundled by priority category.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: They are not being bundled by location, for example.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Obviously we are working on timelines here so would the priority standards-----
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: When a person calls the NAS, does the service have a standard for saying something is a DELTA call, and if the service cannot answer, will the caller get off the phone at a particular stage? Does the service have a timeline?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: It goes on a queue for the DFB.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: I am aware this is hard to follow but it is useful to understand what this looks like on a day-to-day basis. Let us say I am the person in Mr. Keeley's organisation and I ring the NAS. The person I speaks to apologises and says the service does not have anything right now. Does that close out that call for the NAS, and it goes back into the DFB's queue?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: What happens if the NAS has resources in ten minutes' time? Does the call ever get resent?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: I am trying to understand how quickly the data are being generated and then closed off. I turn to the NAS. As far as the service is concerned, once the DFB gets off the phone, that is a closed-out call and the fire brigade must then recontact the NAS.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Will Mr. Morton comment on the efficacy of that as a mode of communication? It contrasts with what I had imagined, namely, a fairly automated phone service. This is very human-based, if Mr. Morton does not mind my saying so.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: I did not suspect anything other than that.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Will the task and finish group be looking at whether that phone system should be one phone system? Is that on the table?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: What are the respective attitudes to a move towards such centralisation?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Does Mr. Morton agree?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Is it fair to say the figures Mr. Keeley provided of 63,000 calls to the NAS with resources not being available 76% of the time are impacted by that interaction between two different phone services?