Results 2,421-2,440 of 4,002 for speaker:Rose Conway Walsh
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: It is not as high as that elsewhere, and that reflects the assessments that Ulster Bank is making in offering redress and compensation. Getting back to the data issues, Ulster Bank has already been in trouble with the Data Protection Commissioner for seeking data from customers, has it not?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: This concerns the tracker issue. Has Ulster Bank been contacted by the Data Protection Commissioner?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: Ulster Bank has not been contacted?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: To the best of my knowledge, It has been contacted.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: It seems to me that this is not a fair process, considering what Ulster Bank is asking of its customers and what its customers are asking of the bank. When customers ask for their own data, the bank does not give it to them. Instead the bank blames the system, as has happened in this hearing. Ulster Bank hides behind its systems when accounting for the period when customers had to endure...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: I will not ask any more questions about it. I appeal to the witnesses to stop missing these deadlines and to treat customers with respect. They cannot simply apologise to customers for the way they have been treated. I am talking about the way customers continue to be treated.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: It is not even a question of accepting their claims. I call on the witnesses to communicate with their customers. They are telephoning a call centre in Belfast. They are being told that staff do not know about the issue, and instructed to go back to Dublin. The bank does not know. Nobody knows. Nobody is responsible. Mr. Stanley said that 200 people work on this programme full-time....
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: Can the witnesses empower them to make decisions and to communicate in a humane way and clear way? I do not want to hear the word "ambiguous" again. That is what has led us into all of this in the first instance. From today, we need to see a marked change in the way customers are treated. The proof of the pudding will be in the eating, not in what Mr. Stanley says.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: Can Mr. Stanley explain the difference between transparency errors and operational errors?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: Nobody picked up any of these errors along the way. I raised it with Bank of Ireland the other day. None of the banks' legal teams, none of their senior executives-----
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: It is an absolute insult to Irish citizens and to customers to describe these as errors. They certainly were not errors.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: There would be a very small amount of human error.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: That was not an error. I thank the witness.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: Can I clarify an issue? There is lengthy correspondence between Ulster Bank and the Data Protection Commissioner about Ulster Bank's request for excessive information. Mr. Stanley will be aware that information has to be adequate, relevant and not excessive and the Data Protection Commissioner found that the information the bank was asking for was excessive. I refer to September 2016.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: No, into new customers.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: Obviously, that is the ethos of the bank. I just want to clarify that.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: Before we leave, I want to get clear in my mind the exact timeline for the bank concluding all of this and a reassurance about the bank's ability to complete this on time. There are 3,500 affected customers, some 2,500 of whom have been returned to the correct tracker rate. When will the others be returned?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: So every-----
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: When will the other timeline, to the end of March, be completed?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Ulster Bank (1 Feb 2018)
Rose Conway Walsh: Some 2,500 by the end of March and 3,500 by the end of June. By then, everybody will have received a level of compensation and redress.