Results 2,381-2,400 of 4,002 for speaker:Rose Conway Walsh
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: Who performs the independent oversight? At one point Mr. Masding said there was external oversight.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: I understand that.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: I have that information from your written submissions.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: I really understand that. My time is very limited. I wish to seek assurances for people who have had Permanent TSB mortgages that they have been included in the review or do they need to get out their contracts and do a review themselves? Is there a responsibility on them to get out their contracts and do a review or is it the responsibility of the bank to do it?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: Obviously, even given all of that, there are customers who still have slipped through the net.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: So the customers who have contacted or are contacting members of the committee to say that they have had to contact the bank to ask to be included are in the first instance told they are not included. They then go back again. What does Mr. Mitchell say to them?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: Is Mr. Mitchell absolutely certain that, within that 108,000, there are no people who should be within the scope of the review?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: It is quite puzzling for us to be receiving letters in recent months from people about this. One woman contacted the bank in October asking about the tracker review and eventually the bank acknowledged that she fell within its scope. Had she not contacted it, however, her case would never have been examined. Given that some people were only included because they went to the bank, how can...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: We are, therefore, not going to get any more letters such as this one. I have several letters like it where people have been refused that I could read out. However, I do not want to use up my time on it. This woman says, however, that she identified herself to the bank but that Permanent TSB was never in touch with her and that she is really concerned about it as it is likely there are...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: In the context of people having gone through all of those channels and not been contacted, as happened this woman, could there be another systematic failure or error?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: I need to move on. Why are there two appeals panels? That puzzles me. There is the independent review panel and the customer appeals panel. I do not need an explanation as to what they are, because I know that from the written submissions. However, why are two panels required?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: In the written submissions it is not "late legal" but legal proceedings at any legal stage. I take that from the first letters, so there is a bit of a contradiction there. I still do not understand the rationale for it. The other thing I do not understand relates to the customer appeals panel. The bank has a Permanent TSB representative on the panel. There are three members on it. Why...
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: What was your original answer?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: Is it not important that the whole appeals procedure remains independent?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: I still cannot get to the bottom of why they are not independent and why a Permanent TSB representative is on the panel. Why does the bank feel it necessary to have a Permanent TSB representative on it? Can it be truly independent if one third of its make-up is representing the bank?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: I would not take that. I am looking at the resumés for the different representatives who have significant experience in the banking sector. I do not understand why Permanent TSB feels the need to have its representative there when other banks do not. To me, it is not truly independent.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: For an independent appeals board, I consider it completely unsatisfactory and I do not think we have got to the bottom of it here today. Does Mr. Masding see why people may be reluctant to go to an appeals panel where one third of it is made up of a representative of the bank?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: I understand that.
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: The bank should be providing an independent panel without people having to go to the ombudsman. I want to return to the 242 accounts identified in Springboard Mortgages, which was a subsidiary of the bank. The loan book was sold off to Mars Capital prior to the CBI examination. How were the entitlements and processes in respect of those 242 accounts affected?
- Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)
Rose Conway Walsh: They have therefore been treated in exactly the same way-----