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Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: Correct.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: Of the 202 findings that were upheld on behalf of the complainant in 2013, does the Financial Services Ombudsman keep a track to see how many are implemented? Does the ombudsman keep a physical track, an audit trail?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: I was looking down through the regulated providers that come within the ambit of the Financial Services Ombudsman. Do the subprime mortgage lenders and the moneylenders fall within your remit?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: Yes. I do not see any of the subprime mortgage lenders - perhaps I am missing them - within the list of named regulated providers in terms of-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: Looking down through it, is it correct to say there is no subprime mortgage lenders on that list? This is from the bi-annual report.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: We have many people coming to us and the issue of mortgages and the subprime lenders comes up frequently. There does not appear to be any mention of the subprime lenders in this list. The figures for the traditional ones are as follows: MBNA has 33; AIB is the next highest with 24; Ulster Bank and Bank of Scotland have 15 each; Bank of Ireland has 14; Permanent TSB has 12; and Irish Life...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: That is what I am saying.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: What has been your experience of your interaction with the subprime lenders, and the licensed moneylenders? It is an issue that arises on a regular basis in dealing with constituents; first, the rate of interest subprime lenders charge and the aggressive approach they take and, second, the excessive rates charged by moneylenders. Are people making complaints to the Financial Services...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: Can Mr. Prasifka speak in the generic sense about subprime?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: Either the subprime or the licensed money lenders.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: There would be a very small proportion. I am surprised at that.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: That comes as a surprise to me. I shall move on to the two areas that stand out. Clearly, they are the mortgage arrears which make up 50% of all banking complaints and the sale of payment protection which makes up 45% to 50% of all insurance complaints. It is clear from the complaints that AIB had 24 complaints published, where they had three or more for the period 1 September to the end...

Public Accounts Committee: Payments to Section 39 Companies: Discussion (27 Feb 2014)

Kieran O'Donnell: In the context of the €4 million, how much would Rehab have received from the State in matching funding?

Public Accounts Committee: Payments to Section 39 Companies: Discussion (27 Feb 2014)

Kieran O'Donnell: What expenses does Rehab incur which mean that it only makes approximately €10,000 from gross sales of €4 million in respect of scratch cards? On bingo sales, it only makes a profit of approximately €450,000 from a turnover of €3.2 million. How is that happening?

Public Accounts Committee: Payments to Section 39 Companies: Discussion (27 Feb 2014)

Kieran O'Donnell: So 90% of what is taken in from card sales goes on prize money or commission to retailers.

Public Accounts Committee: Payments to Section 39 Companies: Discussion (27 Feb 2014)

Kieran O'Donnell: I apologise. It is just short of 80%.

Public Accounts Committee: Payments to Section 39 Companies: Discussion (27 Feb 2014)

Kieran O'Donnell: Politics is beckoning for Mr. McGuire.

Public Accounts Committee: Payments to Section 39 Companies: Discussion (27 Feb 2014)

Kieran O'Donnell: I hope he is not being selective.

Public Accounts Committee: Payments to Section 39 Companies: Discussion (27 Feb 2014)

Kieran O'Donnell: I refer to Mr. O'Brien's comments. What is his view of the profile of the organisation which Ms Kerins has provided, having regard to section 39 and public pay policy? Has this shed new light on anything?

Public Accounts Committee: Payments to Section 39 Companies: Discussion (27 Feb 2014)

Kieran O'Donnell: On a point of clarification, I ask Ms Kerins about bonuses. It was mentioned in the press statement that she had not taken a bonus in the past four years. Can I take it that she would have received a bonus in 2009? What criteria were used in paying bonuses? Did Ms Kerins defer or waive the payment of a bonus? What were the amounts involved? What does she anticipate her view will be on...

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