Results 18,041-18,060 of 26,653 for speaker:John McGuinness

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: This customer says that they are not happy with the way they have been treated. They want their overpayment refunded, and feel that 10% compensation is far short of the mark, considering the years of hell they have been through. Mr. Masding does not seem to get that. That is the difficulty that I see.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: The witnesses' organisation sends people into these processes. It is fine that the processes are there, but why does Permanent TSB not act in an upfront way with them? Why does it not try to remove the hardship they have experienced from their lives? Why does the bank not live up to the witnesses' words? There are very fine words in the opening statement. However, the bank's actions,...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: Mr. Masding baffles me. He cannot be without some sort of humanity and compassion. His every word, in the beginning of his statement and during the questioning, concerned rebuilding PTSB. Does he know what he should do? He should attempt to rebuild the lives that have been destroyed by PTSB. That in itself would rebuild PTSB. I do not see him doing that. The customers that have written...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: I am asking Mr. Masding what standard he has. What standard does his bank have? Let us forget the Central Bank and so on. This is about Mr. Masding and his customers. He must have a standard. His bank must have a standard. How would he apply that standard to these customers? Take what I have read out, and what Mr. Padraic Kissane has said, as being true. In view of that, does he think...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: Shocking. This bank has not changed one single bit. If it got the chance tomorrow it would do exactly the same thing. I do not believe for one minute that it was a systems failure. One bank's representatives came before the committee and told us that the tracker mortgages may have stopped because their bank was losing money on them. In answer to Deputy Doherty, Mr. Masding continued to...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: That is it? What did Mr. Masding think?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: What did Mr. Masding think of the knowledge Mr. Kissane has of the tracker issue?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: So did Mr. Kissane give Mr. Masding a different understanding?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: The witnesses should be ashamed of themselves, given the manner in which they are conducting themselves now, and the way they conduct themselves with customers. If I was interviewing Mr. Masding for a bank licence, I certainly would not give it to him.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: Are there any other questions?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: That concludes our meeting. I thank Mr. Masding and his colleagues for attending.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: I welcome Mr. Verbraeken and his colleagues to this meeting. I wish to advise the witnesses that by virtue of section 17(2)(l) of the Defamation Act 2009, they are protected by absolute privilege in respect of their evidence to this committee. However, if they are directed by the committee to cease giving evidence on a particular matter and they continue to so do, they are entitled...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: On the flyer-leaflet distributed, am I correct in saying that if there are cases in which there are issues to do with the margins, KBC Bank will look at them?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: In the light of the emails we receive, I want to be absolutely clear on the response. Mr. Verbraeken is saying any customer who believes there is an issue specific to his or her case that changes the view of the dates can bring forward that information and that it will be considered by the bank.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: On buy-to-let properties, in cases in which properties were placed in the hands of a rent receiver, not sold for one reason or another and fell into disrepair, is the history of the customer's journey taken into account? In other words, does the bank consider all aspects of his or her journey, including his or her experience with the bank and what happened to him or her, and then determine...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: If such customers come forward, are they assigned a particular individual in the bank with whom they can engage?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: On the timelines mentioned in the opening statement, I agree with members that the process is extremely slow and frustrating for customers. How confident is Mr. Verbraeken that the bank will meet each of the timelines set down?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: Deputy Michael McGrath gave an example of how a customer might be impacted on. I have received an email from a customer who was impacted on to the tune of €500 per month in the nine-year timeframe, which means that he was overcharged by a considerable amount. This customer has still not resolved the issues involved with the bank. He has been trying desperately to have the matter...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: Is the rate to which they are being returned the original rate?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: KBC Bank (6 Feb 2018)

John McGuinness: What lessons has the bank learned?