Results 18,021-18,040 of 26,653 for speaker:John McGuinness

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: I remind the Senator of his time allocation.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: I call Senator Conway-Walsh.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: I want to clear up a matter with Mr. Masding. On 26 October, I was on "Morning Ireland" citing figures from the Minister's press release of the day before. The bank's hired hand called in to say that I was giving wrong information and asserted that the interviewer and I had made incorrect suggestions on this point in recent times. I do not mind having a direct exchange with the bank here...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: It was only an option. Someone need not have taken it out. The bank did not insist on it.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: In spite of this lady's health and the fact that mortgage protection was refused, the bank still gave her a mortgage in 2004 knowing that her health was not what it could or should have been. The lady died in-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: Mr. Mitchell gave an answer to a question that a number of people who contacted us said was incorrect. He later changed some of that reply. When I asked him about the matter just now, he said, "No". His reply to Deputy Michael McGrath's intervention clearly confirms that it would have been needed.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: This is a family home.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: Permanent TSB gave a mortgage to this person. She had been diagnosed with cancer in 1998. She died in 2015, and Permanent TSB continued to write to her husband in spite of the fact that he kept telling the bank that she had died.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: I am sorry, Mr. Masding, let me finish. The reason I am making this point is because Permanent TSB has not dealt fully with this individual. That it would continue to write to his wife, who died three years earlier, shows that either Permanent TSB's records are not what they should be or it ignored the individual, who was suffering as a result of the loss of his wife, and pointed out when...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: No, work away and please answer my questions.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: I have asked Mr. Masding to ensure the bank considers the cases with compassion and I asked him what flexibility he has within the bank.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: When the bank settles with a customer, in terms of a tracker mortgage, it pays compensation and redress. Does the bank ever withhold any of that money and perhaps set it off against part of a loan that is in arrears?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: If a customer has been overcharged by €60,000, he or she receives 10% compensation and 10% of the overcharge amount is the deal. Is that correct?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: I would have imagined that this money should have gone directly to the customer. In the case I mentioned, that did not happen. Part of the money was used to offset the part of the mortgage that was warehoused. Does the bank apply that policy across its accounts? Do the officials think that is fair?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: I am asking in general.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: Does the bank consult the customer about that?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: I would have thought, given all that the bank has done to families and individuals, that it would have at least paid them back directly or, in consultation with them, deal with the moneys that were due to them rather than take the decision within the bank to allocate, in this case, a certain amount against part of the mortgage that was warehoused.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: Does Mr. Masding think that is fair? Given all of the trauma, stress and everything else that the bank has heaped on these people, that is what he does with them without consultation.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: The customers may very well appeal the figures given by the bank. Should the bank not wait for the appeals process or the process entered into by the customer to finish before it takes money and puts it back into an account? The customers have been deprived of the appropriate rate and product, and their lives have been affected. Mr. Masding has decided for the bank to keep that money, or...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Tracker Mortgages: Permanent TSB (6 Feb 2018)

John McGuinness: I know, Mr. Masding. That is the difficulty. He just keeps on throwing out the same mantra to question after question. I have asked him about humanity and compassion; I have asked him about everything. As he has said himself, he is "comfortable" with everything that he is doing. I must tell him that the bank's customers are uncomfortable with a lot of the stuff that he is doing. He...