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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: How come the extra cohort of 2,000 was discovered so late in the day? It was two years plus into the examination.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: The majority, about 80%, are on the wrong rate.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: The fact that it took so long to identify the extra customers and the length of time it is taking to resolve cases do not inspire confidence in Ulster Bank's systems. That is particularly the case given the issues the bank has had with systems. We went through this the last time and I think the bank had something like five legacy mortgage systems.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: To try to bookend the issue for people, when will all of the original 3,500 customers be remediated?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: It will be next month, or within a month or so.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: Is Mr. Stanley saying the extra 2,000 cases will extend into 2019?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: I imagine some of the 2,000 customers have been on the wrong rate for many years, perhaps a decade.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: Are there further groups of customers in dispute between Ulster Bank and the Central Bank?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: There are not.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: On the cost involved, Ulster Bank's latest provision is €298 million.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: I want to clarify what that figure covers. It covers the cost of redress and compensation. Does it also cover staff costs?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: Does it include an estimate for a potential enforcement fine?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: How much has been provided for?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: Is the enforcement investigation under way?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: On the planned portfolio sale and to clarify Mr. Stanley's discussion with Senator Gerry Horkan, is Ulster Bank still open to agreeing restructures on individual mortgages currently lined up for sale? That would be in spite of the customers not having been told that their loans are being sold, although many of them can assume or guess that they are.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: At what stage is the proposed sale?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: Has the bank narrowed the sale down to certain bidders?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: If the bank does sell the portfolio, to what will it bring the NPL ratio?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: Turning to the GRG, the numbers involved for the number of people bringing complaints and the number of refunds so far seem low. I note there is an independent appeals mechanism as such, but when a complaint comes into Ulster Bank on GRG, who adjudicates on it?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank
(19 Jun 2018)

Michael McGrath: When a complaint comes in that relates to GRG, a panel of executives from within the bank-----

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