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Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: Chairman, this is something we might like to raise with Bus Éireann. The example I gave is true and it certainly would be highly discriminatory against the people of Youghal in particular. If it is the practice nationally, it needs to be investigated. I know the Joint Committee on Transport, Tourism and Sport may take a view. We are funding this company in some way, albeit for a...

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: I think we could. We could usefully have its representatives in. It is about value for money. While I appreciate we are not funding it for its commercial services, it is in the public interest that we would have some leverage with this company to follow fair pricing practices for people.

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: Maybe the Department of Transport, Tourism and Sport-----

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: If I buy a ticket on any of the PSO services, do I have a right to a seat under EU passenger rights obligations?

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: Does it imply that a person is entitled to a seat on a bus and not a train?

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: On trains, a person does not have a right to a seat unless he or she reserves a ticket.

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: If I buy a ticket online for the train, am I entitled to a seat then?

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: If I make a seat reservation, I am entitled to that seat.

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: If it is the Sligo to Dublin train and I reserve my seat, but I am getting on the train in Longford and there is someone in the seat and there are no spare seats because it is full, what happens?

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: It is up to me to enforce that and say, "Look, you're in my seat. Hop it."

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: If that person says, "I'm not going. Tough.", how would we enforce that?

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: Therefore, Irish Rail would have staff members on each train other than the driver.

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: When will that happen?

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: In terms of transport police, how do we compare with rail providers internationally?

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: It would be interesting because there is considerable talk, both from rail staff and commuters, about antisocial behaviour. The response so far has been a texting service as opposed to customer agents or security. It would be very useful to get something on that. I return to the seat issue. If a person reserves a seat, he or she gets that seat. Is it correct that if I am a disabled...

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: My information is that such a person cannot reserve it online. He or she can go to the station and say, "Here's my free travel pass. Obviously, I am physically impaired and I may need a seat for my companion." My information is that someone with a free travel pass cannot reserve online. He or she can turn up at the station and be at the mercy of availability of a seat then.

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: If there is a booking fee, it is not free travel.

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: Does the NTA have a role in this? As the authority, could it direct Irish Rail to permit free travel pass holders the ability to book online without a fee?

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: While it is a matter for the committee, of course, in my personal capacity I respectfully ask Ms Graham that she do that. Many free travel pass holders are vulnerable, disabled or elderly and may have a greater need to have that seat and the ability to reserve it than an able-bodied person like me who could stand. On rail capacity, the delivery of additional cars is due in 2023. Is that...

Public Accounts Committee: 2018 Financial Statements of the National Transport Authority (10 Oct 2019)

Marc MacSharry: Let us say two full years from now.

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