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Joint Oireachtas Committee on Public Service Oversight and Petitions: Role and Remit: Financial Services Ombudsman (12 Nov 2014)

Richard Boyd Barrett: Between 70% and 80% of complaints are not upheld, the bulk of which would be in the areas covered in the previous question. Why were they not upheld? Is it because they are settled, because they are frivolous or the Ombudsman cannot prove the case?

Joint Oireachtas Committee on Public Service Oversight and Petitions: Role and Remit: Financial Services Ombudsman (12 Nov 2014)

Richard Boyd Barrett: Is that 25% of the total number of complaints?

Joint Oireachtas Committee on Public Service Oversight and Petitions: Role and Remit: Financial Services Ombudsman (12 Nov 2014)

Richard Boyd Barrett: In a separate block in the graph.

Joint Oireachtas Committee on Public Service Oversight and Petitions: Role and Remit: Financial Services Ombudsman (12 Nov 2014)

Richard Boyd Barrett: Mr. Prasifka makes an important point because in some debates the bogeyman of frivolous complaints has been raised and some of us have suggested this is a red herring. Regarding complaints that are not upheld, I take the point about people not understanding the products they bought. Some people might say financial service providers should take greater responsibility to explain things...

Leaders' Questions (13 Nov 2014)

Richard Boyd Barrett: Raise it in direct-----

Leaders' Questions (13 Nov 2014)

Richard Boyd Barrett: Tell the truth now and shame the devil.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: I apologise for being late. There was some confusion in my office about what was going on this morning. Representatives of Permanent TSB were in here yesterday and spoke about the successful arrangements they have come to with people in mortgage arrears. However, they said there were still a lot of people with outstanding arrears with whom they had not made arrangements. My fear - and...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: What is outstanding?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: How many of them are engaging with Ulster Bank?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: Are they often the same people?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: Is Mr. Bell saying that people who have significant arrears and who are not able to meet them, are trying to meet their unsecured debt?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: With his bank, so they are paying his bank?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: Is there a complete blank with the people who are not engaging?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: Does Ulster Bank anticipate it can come to arrangements with most of those who are engaging and thus avoid repossession?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: What about the mortgage-to-rent scheme?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: Is that similar to what New Beginnings have been talking about in the last few days?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: It is interesting. They have apparently got some investors backing them to buy up very distressed mortgages. They are saying that they can keep pretty much everybody in their homes, either through restructuring or in the really difficult cases in some sort of mortgage-to-lease scheme.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: My last question concerns the whole property sector. Mr. Brown said he does not think that a bubble is developing, although I am a bit more concerned on that front. Is Ulster Bank doing much lending to people who are buying property in fairly big deals?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: Yes. Is Ulster Bank financing much of that kind of activity?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Overview of Banking Sector: Ulster Bank (13 Nov 2014)

Richard Boyd Barrett: Who is buying the property, to Mr. Brown's knowledge? Are other banks financing that?

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