Results 7,181-7,200 of 10,460 for speaker:Gerry Horkan
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: Roughly speaking, how many people did not travel?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: Some 20,000 people travelled on the services they should have been on but which were delayed. About 6,000 of the 10,000 people who were not accommodated because their flights were cancelled flew later and 3,000 to 4,000 people did not travel at all. In terms of compensation, if people did not travel they received money for flights. Did they receive money for accommodation they had paid for...
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: Okay. I happened to be in the airport the following weekend and spoke to people who were offered a place for the following Friday when a Sunday flight was cancelled. They were supposed to come back on the following Sunday, which meant they would only get two days of a seven-day stay in Lanzarote. They ended up travelling somewhere else. The offer they were given was not particularly...
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: It is now down to 31 plus two, which makes 33 in total. Is the Aer Lingus short-haul fleet the right size for where the airline wants to be? Does it want to go back to a fleet of 40?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: Will it go back up to 40?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: What are the load factors now for short haul?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: Is that 80% to 90%?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: What is it like in the off-peak?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: It is still at 80% plus most of the time.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: I accept the point. I happened to be on a flight to Brussels in March and there were 44 people on the plane. I was surprised the number was that low. I presume it would be not be viable to fly those kind of load factors in the long term.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: I understand that Privilege Style flew some Aer Lingus operations over the summer. Is that still happening?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: Are any third-party operators currently operating routes on behalf of Aer Lingus?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: I would like to mention something I saw on Twitter. I am not the biggest fan of everything on Twitter. I saw people complaining that the in-flight entertainment, IFE, service did not seem to be working on ex-Qatar Airways long-haul aircraft now operated by Aer Lingus.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: Will that take two, three or six months or year? What is the timeline?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: I accept that. Obviously, it is disappointing for people who are on a plane and expect a certain level of standard to end up on a different aircraft. People can get lucky and board an aircraft which has been upgraded, but equally others are unlucky. Presumably the price is the same and people are not paying any less because they are on a particular aircraft, despite probably not getting...
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: It is not all seats.
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: With regard to 10 September, has Aer Lingus estimated the cost of all of the delays, extra staff costs, rescheduling of peak passengers, refunds and costs people are entitled to get back? What is the cost to the airline of all of that?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: I take the point. I understand that. Does IAG help Aer Lingus with IT or does it run independently of it?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: I refer to the issues we had with baggage handling earlier in the year. I accept that Aer Lingus was not the worst in terms of what happened but there were certainly problems with it. What is the current situation regarding baggage?
- Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)
Gerry Horkan: There are 100 bags. I presume they are lost on a long-term basis. Is Aer Lingus still finding lots of bags on a daily basis? Is it the case that planes arrive today but the bags do not arrive until tomorrow?