Results 6,621-6,640 of 16,492 for speaker:Ciarán Lynch

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Is that a resource issue?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Having examined the Ombudsman's report, AvantCard seems to be the agency with the most substantiated and partly substantiated rulings against it, at six and 27 respectively. Is there a theme running through all of those judgments or was there a broad range of complaints made against that agency? I ask the question because undoubtedly every person in this room has an account with at least...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: If we changed the system, it could change.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Is there a legislative prohibition on the Financial Services Ombudsman giving a descriptive account on a ruling made by the ombudsman?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Let me push out this point. I am going to pick an institution randomly, as I do not wish to pick any one in particular. Let us take Danske Bank, which is part of the Lloyds Banking Group, in which there are two substantiated complaints and four partly substantiated complaints.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: What can the Financial Services Ombudsman not say? Can the person who made the complaint be named?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: What financial and product training do the staff of the Financial Services Ombudsman get to enable them to understand complaints? There could be a suggestion that the staff do not understand the nature of investment risks, that the decisions are made by lawyers rather than people who have an understanding of finance. Is the office of the Financial Services Ombudsman comprised mainly of...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: I would not expect Mr. Prasifka to have the answer to this question this afternoon, but I ask him to furnish the committee with some general outline on it. My question relates to the six-year time limit. Will Mr. Prasifka indicate how many complaints he gets, the sectors to which the complaints refer and how many he will have to refuse to hear because of the six-year time limit? I...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: If the loan book goes into NAMA, which is not a financial service provider-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Deputy Doherty, you need to be mindful of Standing Orders. You can only ask whether an official is holding to that part of the legislation, not whether he agrees with it.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Sorry, Deputy Doherty, I have to intervene here. Any public servant or official who is charged by the State cannot be asked whether he or she agrees with policy. One can ask whether he or she complies with the policy. Asking somebody whether they support the legislation is a political question. I understand what the Deputy is saying but I have to ask him to rephrase the question.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: I will explain very simply, you received correspondence from me two weeks ago, as did every member of the committee, with regard to the protocols for examining officials as opposed to politicians when they come before a committee. Maybe you have not read the letter but it was very clear about the difference regarding examining witnesses’ positions about policy. I will have it...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: The Deputy should move to asking questions.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Be careful, Deputy Mathews-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Please keep it general.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: I cannot allow you to use individual cases. You can generalise any case you want.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Please, Deputy Mathews.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: The Deputy's microphone has been cut off.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: I cannot allow the Deputy to cite individual cases.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: I thank Mr. Prasifka, Ms McCrum, Mr. Byrne and Ms McGovern for a very interesting and worthwhile discussion. I hope it will not be another four years before we get a chance to meet them again. I join other members of the committee in commending them on the vital role they play in overseeing financial services and making sure people get fair play.