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Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Sorry, Deputy, I hear a telephone ringing inside. I ask that it be turned off as it is interfering with the transmission of the meeting.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Licensed money lenders

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Briefly, Deputy.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Deputy Doherty.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: You must respect the Chair.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: I will call the Deputy again, if he wishes. I call Senator Hayden.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Will you ask the second part now?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: I wish to flesh out an issue that was also raised by Senator Aideen Hayden. A question was asked about whether the Central Bank was notified when systemic errors or a broad range of similar difficulties were identified. The flipside of the argument is where the ombudsman receives many complaints about the same issue but does not uphold the cases made. There may be a lot of people who think...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: After two and a half years, the Deputy gets a yellow star from the Chairman.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: I cannot let the Deputy go into specific cases.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: It does not matter if it was publicised or not. I cannot let the Deputy get into a specific case at this meeting.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: I will call Senator Thomas Byrne in a moment but before doing so, I ask Mr. Prasifka to clarify a number of points. Does the Ombudsman deal with complaints about the availability of house insurance or more specifically, the inability to access same upon renewal because of issues such as subsidence or flooding?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Domestic, household insurance is not an issue for the Ombudsman?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Is the office precluded from examining this or is it just that such complaints are not submitted to the Ombudsman?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Has the Ombudsman had complaints from home owners about not being able to get insurance? Regardless of whether they are germane to the office, have homeowners complained to the Ombudsman about not being able to buy household insurance?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Has the Ombudsman made rulings on any such complaints?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Have rulings been made on whether the complaint is relevant to the office or not?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: Would it be possible to obtain a synopsis of some of the Ombudsman's rulings or judgments in that area? We do not need information on the particular households or individuals but a general outline of how those complaints were interpreted.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: That is fine, thanks. The UK Financial Services Ombudsman gives guidelines on its website on how it views particular issues. I have looked at the Irish website which is more matter of fact. The British website gives a more macro view of issues. Is that something the Ombudsman would consider doing or is his office unable to do that?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Ciarán Lynch: That happens here with the Private Residential Tenancies Board. All of its decisions are published.

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