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Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: That comes as a surprise to me. I shall move on to the two areas that stand out. Clearly, they are the mortgage arrears which make up 50% of all banking complaints and the sale of payment protection which makes up 45% to 50% of all insurance complaints. It is clear from the complaints that AIB had 24 complaints published, where they had three or more for the period 1 September to the end...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: Perhaps Mr. Prasifka would speak specifically to the institutions I have mentioned.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: In Mr Prasifka's view is the payment protection issue directly linked to the mortgage arrears issue?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: In regard to mortgage arrears, what needs to be done to ensure that complaints of the type being made about AIB, Ulster Bank and Bank of Scotland are not being upheld?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: Has the Financial Services Ombudsman's office engaged directly with the banks at this point?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: Is that dialogue ongoing?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: When are those discussions expected to conclude and will the result be a new protocol?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: No.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform: Bi-annual Review 2013: Financial Services Ombudsman (5 Mar 2014)

Kieran O'Donnell: But there is an issue in regard to mortgages.

Public Accounts Committee (6 Mar 2014)

Kieran O'Donnell: Has a deadline been set in the clerk's communications with the Rehab Group?

Public Accounts Committee (6 Mar 2014)

Kieran O'Donnell: I think a deadline needs to be set for these answers, rather than it being left open ended.

Government's Priorities for the Year Ahead: Statements (Resumed) (13 Mar 2014)

Kieran O'Donnell: Like other speakers, I believe the progress made to date by the Government is significant. General indicators show our debt is now very much sustainable and that growth has returned. Unemployment levels are dropping; employment is increasing and there is low inflation. Generally, therefore, progress is reasonable. I wish to talk about challenges at national level and those that arise for...

Public Accounts Committee: Business of Committee (13 Mar 2014)

Kieran O'Donnell: I agree with Deputy Ross on the Towers Watson report. The correspondence specifically mentioned that its consent to the sharing of the report was contingent on the disclosure of a complete copy of the report. Rehab compares its salaries to industry averages, yet refers to reference and desired Rehab pay policy and philosophy. That is a little subjective and very vague. It is incredible...

Public Accounts Committee: Business of Committee (13 Mar 2014)

Kieran O'Donnell: Is it 10 April?

Public Accounts Committee: Business of Committee (13 Mar 2014)

Kieran O'Donnell: What will be the process and logistics of invitations going out?

Public Accounts Committee: Business of Committee (13 Mar 2014)

Kieran O'Donnell: We have an e-mail from Mr. Flannery, which came in on 12 March and a response has gone back to him. His e-mail indicates that he awaits an invitation from the committee. Is that correct?

Public Accounts Committee: Business of Committee (13 Mar 2014)

Kieran O'Donnell: The response we received from Rehab is incomplete and does not deal with many of the points. The level of public funds being spent is €83 million. RehabCare and the National Learning Network are its two main companies which function in Ireland and they receive almost 95% of their funding from the State. The public is entitled to know the precise details from Rehab and all interested...

Public Accounts Committee: Business of Committee (13 Mar 2014)

Kieran O'Donnell: Yes, based on the correspondence received.

Public Accounts Committee: Business of Committee (13 Mar 2014)

Kieran O'Donnell: My point was with regard to the level of salaries.

Public Accounts Committee: Business of Committee (13 Mar 2014)

Kieran O'Donnell: I understand the HSE interim administrator is a Mr. Creegan. When is it anticipated that we will receive his report?

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