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Committee on Public Petitions: Reopening of Ennis, Nenagh and St. John's Emergency Departments: Discussion (23 May 2024)

Gerard Craughwell: I will keep it tight. I thank the Minister for being here. Many of my colleagues have interest in what is going on in the west. I will leave that to them. I am more concerned with accident and emergency departments more generally and the lack of co-ordination.

Committee on Public Petitions: Reopening of Ennis, Nenagh and St. John's Emergency Departments: Discussion (23 May 2024)

Gerard Craughwell: It directly impacts UHL.

Committee on Public Petitions: Reopening of Ennis, Nenagh and St. John's Emergency Departments: Discussion (23 May 2024)

Gerard Craughwell: I will stick with UHL then. The system in the accident and emergency department is such that you go in, you are triaged and, once you are triaged, you are in the system. However, you can lie on a bed for hours without somebody seeing you. Why is there not a process manager in the accident and emergency department in UL who can ensure that a person is seen, even if there is nothing to say...

Committee on Public Petitions: Reopening of Ennis, Nenagh and St. John's Emergency Departments: Discussion (23 May 2024)

Gerard Craughwell: I am not going to take any more time. There are people here who live in the area so I will leave them off.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: Of course, he was not replaced. A man of that talent is never replaced.

Committee on Public Petitions: Reopening of Ennis, Nenagh and St. John's Emergency Departments: Discussion (23 May 2024)

Gerard Craughwell: There is no question about the dedication of staff in any of these accident and emergency departments. What is really frustrating is dedicated staff who are being run to their nerve endings, always on the run and always trying to catch up on something or other. Clearly, the closure of Ennis was the first major strike, as far as I remember, to impact Limerick when I was living down there and...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: I am one of the elderly people the Leas-Chathaoirleach was talked about.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: I come from an era when people used a telephone. Our guests probably do not remember that in order to make a call one had to go into a phone box and when somebody stood close to the phone box one had to open the door and say to the person, "Do you mind? I am on a call." As a result, people would back away. Now, people who are on mobile phones tell the dear, sweet secrets of their lives as...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: Can ComReg do something in respect of suppliers? Let us say I am a parent who is willing to give my child a mobile phone. Can I, as the parent, say to the supplier that the phone must be dead from 7 o'clock in the evening until 8.30 a.m. the following morning? Should I be able to do that?

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: I do a lot of work in cybersecurity. Yesterday, I did some analysis with a local company in Dublin. All I can say is that I was absolutely horrified at the amount of information available on any one of us in this room. That includes mobile phone numbers, your mother's maiden name and your bank account details. It can all be purchased right now on the dark web. Surely, our Internet...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: That is how good these guys are. Surely to God, with the technology we have today, the service provider has an obligation to protect us. I constantly get phone calls from elderly friends who say they just got a message about such and such and they ask if they should pay it. A dear friend rang me about a postal charge she had to pay. She said she could not remember posting anything. I...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: On the misuse of phones, it is an established fact that the cyber industry is worth more than the drugs industry to the criminal class. I was with Lloyds in London the week before last and it discussed the business of cyber criminality. It is now a business, with call centres, support systems and everything else in place. It is important. From the point of view of the suppliers, rather...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: The banks and the HSE doing it is fantastic. In all my years - I started with an 088 phone - I have never had a message from my provider telling me to beware of scams or giving me an example of a scam. They have the capacity to send SMS messages to do that.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: Maybe they would, but not if you do it often enough in the right way. It costs nothing to do it.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: I have two mobile phones in my family with the same provider. One is a business phone, which is mine, and the other is a non-business number. If I ring support on the business line, I will have an answer within three or four minutes. On the other, if I ring on a Tuesday, I might get an answer on the following Friday. The company simply does not answer. It does everything to encourage...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: I have two final points, one of which is on the independent adjudication group. When ComReg has put in place the final terms of reference and so on, will it share those with the committee?

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: There will be empirical evidence, as best as can be provided, that the members are independent.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: I can understand the commercial reason for the withdrawal of telephone boxes by the dominant player. I have just come back from the UK where I drove through Wiltshire and Somerset. There were telephone boxes all over the place. God help anyone who has a gammy battery in a mobile phone or who just never switched over to mobile phones and does not have a phone at home. I do not suppose...

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: Yes, in very urban areas. There is one in Terenure for example.

Joint Oireachtas Committee on Transport, Tourism and Sport: ComReg’s Enforcement Functions: Discussion (22 May 2024)

Gerard Craughwell: I wonder if there is one in Ballydehob or Louisburgh.

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