Results 4,941-4,960 of 7,412 for speaker:Neasa Hourigan
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Who is the phone service provider for the NAS?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: British Telecom will direct a call to the Dublin Fire Brigade or the NAS. Is that correct?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: That is automatic, based on the area code.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: I want to return to something in the Dublin Fire Brigade's opening statement. Mr. Keeley said that the fire brigade requested resources from the NAS on 63,000 occasions and in 76% of these cases, the NAS was unable to provide a service. I want to unpick that because it is obviously a very high number. When the call comes in to Dublin Fire Brigade from somebody who is in the middle of...
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: There is someone in Dublin Fire Brigade who is tasked with ringing NAS.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Even if it is continuous dialogue, there is a human being involved. It is not an automatic system.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: So there is no Eircode postcode-type system. I imagine that when British Telecom is sending a notification of a call to either the Dublin Fire Brigade or the NAS, it generates an Eircode postcode and a case number but when the two organisations are talking to each other, somebody picks up the phone and speaks to the other party.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Are calls ever bundled?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Okay. I ask Mr. Keeley to explain what bundling calls means.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Okay and are there guidelines for bundled calls in terms of response or turnaround times?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: I presume the calls are being bundled by priority category.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: They are not being bundled by location, for example.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Obviously we are working on timelines here so would the priority standards-----
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: When a person calls the NAS, does the service have a standard for saying something is a DELTA call, and if the service cannot answer, will the caller get off the phone at a particular stage? Does the service have a timeline?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: It goes on a queue for the DFB.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: I am aware this is hard to follow but it is useful to understand what this looks like on a day-to-day basis. Let us say I am the person in Mr. Keeley's organisation and I ring the NAS. The person I speaks to apologises and says the service does not have anything right now. Does that close out that call for the NAS, and it goes back into the DFB's queue?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: What happens if the NAS has resources in ten minutes' time? Does the call ever get resent?
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: I am trying to understand how quickly the data are being generated and then closed off. I turn to the NAS. As far as the service is concerned, once the DFB gets off the phone, that is a closed-out call and the fire brigade must then recontact the NAS.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: Will Mr. Morton comment on the efficacy of that as a mode of communication? It contrasts with what I had imagined, namely, a fairly automated phone service. This is very human-based, if Mr. Morton does not mind my saying so.
- Joint Oireachtas Committee on Health: Ambulance Services, Recruitment and Retention of Personnel, and Response Times: Discussion (22 Feb 2023)
Neasa Hourigan: I did not suspect anything other than that.