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Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: I did not ask what Caranua had completed. I asked Ms Higgins how many letters were sent out to applicants telling them that their application was complete.

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: A total of 2,219 telling the applicants. On every single occasion, was there a discussion with the adviser?

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: We are up to here with procedures and policies from every single institution that comes before us. I am talking about the implementation of the policy.

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: When Caranua's staff wrote to 2,219 people saying their applications were complete, was that the policy? What does it mean to say their applications were complete? Is that the end? Is it the case closed?

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: When did this policy come into being?

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: That is not correct. These letters were not sent out from day one.

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: Could Mr. Callaghan state when this was discussed at board level?

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: If I interrupted Ms Higgins, I apologise. I thought she was finished.

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: The most basic requirement is that one would write and convey a decision. What does it mean to say Caranua got into trouble because it did not do it? Is it not the most basic requirement that an organisation would write a letter stating its decision, stating the decision may be appealed, giving the time within which the appeal should be made and stating the appeals officer's name and how to...

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: Ms Higgins-----

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: Could Mr. O'Callaghan state whether this was discussed at board level?

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: Can I explain the significance of a decision? Somebody is allowed to appeal that so if they are not told in a letter, is that not a difficulty?

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: Let me just quote:Dear [G], Further to your conversation with your adviser, I am writing to confirm that your application with Caranua is now complete. As you know, we require receipts for all payments that we make to you and I would be grateful if you could return any outstanding receipts to us using the enclosed envelope. We are delighted to have been able to respond to the needs that...

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: Good.

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: No, no, no. The happiness is happiness coming from Caranua.

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: I did not say anything of the sort. I am reading from a letter that Caranua sent out, the important point being, "Further to your conversation with your adviser, I am writing to confirm that your application [...] is now complete."

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: Caranua does but it does not tell the applicant this is a decision and that it can be appealed. Therefore, that applicant and the other applicants do not know where they are. They are being told it is complete. They cannot appeal it. The appeals officer will not entertain it - I am sure Mr. Ó Foghlú will confirm that - unless a decision is made and an explanation is given. Mr....

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: The Caranua briefing document states the board noted this would not be a breach of confidentiality. Did the board make the decision it would not be a breach?

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: That is exactly what I am asking about. Caranua is having difficulty with receipts.

Public Accounts Committee: Caranua Financial Statements 2014 and 2015 (13 Apr 2017)

Catherine Connolly: I beg your pardon. I meant receipts in relation to anything and the procurement of receipts. Obviously, some of us, myself included, have a difficulty keeping receipts. The Comptroller and Auditor General has asked how the organisation knows how the money was spent if it does not have receipts. Does Mr. O'Callaghan accept that?

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