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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: We are in a position where there is wholesale exploitation of customers in the insurance industry. We cannot sit here and say customers are being protected and that we have a hold on the problem. It really does not give me confidence. Deputy Pearse Doherty has all of the examples. I tried to get a quote and believe the insurance industry is even catching on to this. I cannot obtain a...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I appreciate that, but why has it not been done before?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I appreciate that and hope it will prove helpful.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I know that.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: Is Ms Rowland saying the Central Bank did not have the capacity to do this piece of work until now?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: We have not protected them.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I appreciate that and welcome the taking of such action. We have failed Irish consumers across the board, while the Central Bank has failed to ensure the insurance industry acts honestly and fairly with its customers. That is the problem. People cannot see it when they get their premium. When they are charged, they try to get another quote and they see that dual pricing is at work. I need...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: It still takes money out of people's pockets in a very unfair and quite devious way, using algorithms and other methods to target particularly vulnerable customers.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I understand that it is important to have the evidence but we all know where we are with the insurance industry, not least the people who have to pay all the time. How will companies that provide services in both the UK and Ireland be impacted if Britain introduces harsher regulations before we are ready to do so?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I wish to finish this point, just to get it clear in my head. Could an insurance company operate differently in Britain and in Ireland if it fell under harsher regulations there than here where dual pricing is concerned?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: Yes, but how will we ensure that we are not operating under more lenient rules than those that apply in the UK, given the fact that the British authorities are doing this piece of work?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I understand that. I was just wondering if there could be a situation in which the Central Bank was more lenient towards dual pricing than the authorities in Britain. What would happen then?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: As part of this work, will the Central Bank ensure that-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: ----- the learning from Britain is-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I understand that but it begs the question of why we pay so much more for insurance than people in other countries.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I know there are many issues there.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I know it is. Insurance is a lot cheaper there. Do the witnesses foresee this dual pricing situation expanding from the motor and home insurance sectors into the other areas of insurance?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: People also do not have a choice about whether to have business insurance or many of the other types of policy. Many families feel they do not have a choice about whether to get health insurance because of the state of our health service.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Dual Pricing for Insurance: Discussion (12 Nov 2019)

Rose Conway Walsh: I know.

Seanad: An tOrd Gnó - Order of Business (20 Nov 2019)

Rose Conway Walsh: I support Senator Freeman's remarks. It is not confined to Wexford but I am aware of particular problems there. I spoke to one mother this morning who must wait 13 weeks to see a psychiatrist in an emergency. That young person must go through the whole of December, Christmas and the beyond without getting an appointment. That is a very serious situation. I agree with Senator Freeman...

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