Results 341-360 of 1,776 for speaker:Derek Nolan

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: I wish to question Mr. Guiomard. I wish to return to the key performance indicators outlined in his opening statement. How would he rate them himself? I understand that it was a new process to introduce them. The Department asked for them in 2009 and Mr. Guiomard implemented them. The performance indicators on consumer protection do not seem particularly impressive.

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Are these figures not for 2011?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: How many licences were issued in 2011?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: It was 65. One is talking about single digits that were not done within the key performance indicator, KPI, guidelines. If one takes it that 80% to 85% of applications were dealt with, that means approximately 12 were not done on time.

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Key performance indicators by their nature are kept on a monthly basis in order that one can track how one is doing. Is Mr. Guiomard saying that the figures to hand for today or last December are better than the figures he showed us today?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Could he give me a flavour of what they are?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Is there a significant difference between 2011 and 2012?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: It appears that 50% of complaints were not being dealt with within seven months. It is unsatisfactory for a person to have to wait seven months and not to have had a response to a complaint. Does the commission have the resources to manage the complaints?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: If 400 complaints was a normal amount in a year, what number was there at the peak that caused such difficulty?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Was it a case of non-relevant complaints?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: What were the comparable figures? I am just trying to get an idea of why the figures were so poor in 2011. Could Mr. Guiomard give a flavour of what the exceptional figure was?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Consumer regulation is one of the commission’s three major functions.

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: I am asking for figures that I expect the Commission for Aviation Regulation would know when coming before the committee, namely, the top line figures for the past three years. I would appreciate if Mr. Guiomard would provide the information to the committee.

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Was that a deliberate strategy to reduce the activity of the office?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Why was the decision made?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: What I am asking is whether the reduced levy is related to the decline in activity in the aviation sector which took place over that period.

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Will we see an increase in levy income in order for the commission to cover its costs for 2014?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: That was my question. Does Mr. Guiomard not anticipate significantly increasing the commission’s levy income to cover the 2014 review of charges?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Is the commission's licence fee decrease also due to its reduction in fees as opposed to a fall off in passenger numbers?

Public Accounts Committee: Commission for Aviation Regulation - Financial Statement 2011
Commission for Communications Regulation - Financial Statement 2011
Commission for Energy Regulation - Financial Statement 2011 (17 Jan 2013)

Derek Nolan: Is that the same as the levy income? Has the fee not changed?