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Written Answers — Department of Health: Hospital Waiting Lists (30 Nov 2017)

Pat Deering: 158. To ask the Minister for Health when an operation for a person (details supplied) in St James's hospital will be scheduled. [51286/17]

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: I welcome Mr. McKeon and his team. I would like to focus on the appeals process. I was very taken by his answer to my colleague that a number of clients will hold back information for the appeal. That statement sounds very unusual. I would be of the opinion that someone who is applying for a particular scheme - whether a disability or an invalidity scheme - would want to get it over the...

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: Yes, but generally speaking the supplementary welfare payment can be smaller than the payment sought.

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: It can be more in some cases.

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: My experience, and I am sure that of many of my colleagues who would deal with similar cases, would be totally different to what Mr. McKeon is outlining. The appeal process has become an industry within the Department in recent times. Correct me if I am wrong but, in the event that an application for a scheme is refused, there is a potential review within a shorter period. Is that correct?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: What percentage of-----

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: Do the witnesses have a breakdown of the percentages as they relate to appeals of different schemes? Is there a trend in terms of applications for disability allowance, invalidity pension, carer's allowance, etc.?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: Is there a timescale within which the review is be completed?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: What is the cost of the review and the whole appeals process? As I said, in my opinion it is an industry. If that percentage of applications goes to appeal, the amount of time, energy and finances involved must be extraordinary.

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: If the process was more streamlined and applicants did not have to, as the witness said, hold back information and the information was requested in a more detailed way at the outset, it would eliminate a huge percentage of potential appeals.

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: Approximately how much is spent every year in the Department on the appeals process?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: Ms Gordon referred to room hire. I assume that is for the purpose of oral hearings?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: How does an appellant get to be among the chosen few who qualify for an oral hearing?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: What percentage of appeals are decided by way of oral hearing?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: Where a person submits an application for domiciliary care allowance, disability benefit or another of the medical schemes, who carries out the medical assessment to determine whether the applicant is eligible?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: Are they doctors?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: How long does a medical assessment usually take?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: The Secretary General mentioned that the Department is looking to streamline the application process. My experience is that it is often a very stressful process for applicants. Mr. McKeon indicated that the Department is engaging with the various stakeholders. Is there a timeline for completing that process?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: Mr. McKeon concluded his opening statement by summing up the very good work done by the Department. He mentioned that during the course of this meeting, staff will conduct 430 one-to-one activation meetings with jobseekers. I assume that the purpose of those meetings is to assist people with moving into employment?

Public Accounts Committee: Comptroller and Auditor General 2016 Report
Chapter 16: Regularity of Social Welfare Payments
Chapter 17: Management of Social Welfare Overpayments
Chapter 18: Department Reviews of welfare Schemes, Social Welfare Appeals Process, Social Insurance Fund
(7 Dec 2017)

Pat Deering: What is the difference between that process and the support provided under the JobPath scheme?

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