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Written Answers — Department of Housing, Planning, and Local Government: Tax Code (6 Oct 2022)

Kieran O'Donnell: 199. To ask the Minister for Housing, Planning, and Local Government if councillors will need a two thirds majority to alter the local property tax base rate changes in year two whereby the year one vote is included a two-year timeframe. [49299/22]

Written Answers — Department of Employment Affairs and Social Protection: Social Welfare Offices (6 Oct 2022)

Kieran O'Donnell: 278. To ask the Minister for Employment Affairs and Social Protection if there is a service that will signpost people to their entitlements under social welfare, particularly for vulnerable groups such as older people. [49302/22]

Written Answers — Department of Health: Hospital Staff (6 Oct 2022)

Kieran O'Donnell: 378. To ask the Minister for Health when an employee who is employed by (details supplied) based at University Hospital Limerick who worked all through Covid will receive the Covid recognition payment. [49298/22]

Written Answers — Department of Health: Health Services (6 Oct 2022)

Kieran O'Donnell: 379. To ask the Minister for Health if there is a funding stream available for those with medical devices that increase their electricity bills to support them in paying these. [49300/22]

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: The purpose of the meeting is for the joint committee-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: I apologise to our witnesses for the delay in starting our proceedings. We are having some technical difficulties. The purpose of today's meeting is to discuss issues concerning Aer Lingus's flight booking and check-in services and IT systems. We are joined by representatives of Aer Lingus, including Ms Lynne Embleton, CEO, Mr. Donal Moriarty, chief corporate affairs officer, Mr. Peter...

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Thank you, Ms Embleton. We will now go to members in the usual order. Members will have ten minutes initially and Deputy Lowry is first.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: There is normally a backup, be it for a machine or an IT system. I find it incredible that a main service would go down and the backup service would go down as well. Was the backup service not tested to ensure that, if the main system went down, the backup was fit for purpose?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Is Mr. Moriarty saying that the backup is placing more capacity on the second line?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Was that because of the extra capacity that had been placed on the line?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: It just seems very coincidental. Is the backup service actually a backup service? There are two lines and one was operating at 100% capacity. At what capacity was the other line operating?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Let us assume it was 40%.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Let us say it was operating at 20%, as it was certainly lower than 40%. Our job is to probe. Is the line a backup if it is being used as a second line, with one line having more capacity placed on it than was previously the case? Is Aer Lingus providing a second backup? This is what the layman will ask.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Are the witnesses at liberty to say which company it has in place?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Does Aer Lingus have the contract with IBM in Dublin or in the UK?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Where is it based?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: It is a US company.

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