Results 21,201-21,220 of 28,162 for speaker:Catherine Murphy
- Public Accounts Committee: Business of Committee (30 Jun 2022)
Catherine Murphy: Absolutely.
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: I welcome the officials. As they have just heard from the Chairman, we have very limited time for putting questions and getting responses. I would therefore appreciate succinct responses. The most recent reply I got to a parliamentary question on the number of passports applied for up to the end of May gave a figure of 766,000. How many of those have issues and what is the backlog? I...
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: To make a very small point, people are not "customers" of the Passport Office; we are citizens.
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: It is not a product we are buying-----
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: -----and there needs to be a rethink about the terminology. I have used the online service. The last time the officials were here I complimented the office on that. I wonder what we would be like had we not had that investment. I do not think that investment and the online service is the key question. On the investment, there was €20 million in the four- or five-year investment...
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: Of that, €13 million was used. One of the issues I have noted is that even when the applications are made online, sometimes when they are checked the photograph is rejected by the person who sees it visually. That appears to be the case from some of the anecdotal evidence I have had. Is Mr. Conlan satisfied that the investment made has stood up in all aspects, especially with...
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: All right.
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: I said that in particular, and I wanted to acknowledge that, but I have very limited time.
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: On the photographs.
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: The only ones the service checks are new passports. It is not checking the online applications.
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: Okay.
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: All right. Is Mr. Conlan satisfied that with the money that has been spent on that technology, it is as good as it can be?
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: Of the €20 million, some €13 million was spent. Where did the other €7 million go? Is that still for planned improvements?
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: Yes-----
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: Okay. It looks to me like the Department spent €2 million upgrading the paper-based system. Is that correct?
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: Yes.
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: So the Department did not spend money on a system that is------
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: -----ultimately going to become redundant.
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: Okay. What the officials do not want to do is make work for themselves. I am sure that is very much their objective but we might look at the number of complaints. In 2019 the service had a record number of passports issued at 956,258. Some of that was influenced by Brexit. The service had 77 complaints on 956,258 passports and six of those were escalated to the Ombudsman. In 2022 the...
- Public Accounts Committee: 2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs (30 Jun 2022) Catherine Murphy: Yes, but there is-----