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Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Timmy Dooley: I would like one of the witnesses to make a clear statement as to whether they find the approach taken by Eir to be unacceptable. I will follow on from that.

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Timmy Dooley: The witnesses stated that they do not believe they have the appropriate tools to make eir comply with-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Timmy Dooley: I accept that, but they have come before the committee and it is hoped they will do so again. We will give them plenty of opportunities. The witnesses do not have the tools to impose fines. I ask them to bring forward recommendations to us, as well as to the Government. My recollection is that ComReg's only connection with the parliamentary process is that it is reports to us on an...

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Timmy Dooley: I will ask a final question. Does ComReg believe that Eir is using current structures to benefit itself? It knows about the complaints. It is getting them and ComReg is getting the second bite of the complaints cherry, as it were. Eir also knows that the fines process is cumbersome. Is Eir effectively gaming the system because it knows how long it takes and how much red tape is involved?...

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Timmy Dooley: Will ComReg report to us on what it thinks about the legislation?

Joint Oireachtas Committee on Transport, Tourism and Sport: Consumer Complaints Process: ComReg (9 Dec 2020)

Timmy Dooley: It is worth noting that Eir has not passed on the recent VAT reduction to customers.

Seanad: An tOrd Gnó - Order of Business (8 Dec 2020)

Timmy Dooley: It is well recognised that today is a momentous day in the fight against Covid with the first person on the island of Ireland having received the latest vaccine at around 8 o'clock this morning. Hopefully, that heralds the beginning of the end of this enormous crisis that has bedevilled societies right across the globe and impacted on the lives of so many. We have seen many lives lost and...

Seanad: An tOrd Gnó - Order of Business (2 Dec 2020)

Timmy Dooley: We are all well aware of the importance of community employment or CE schemes, particularly in rural areas and villages. The schemes provide significant employment support to day-care centres and crèches, for maintaining graveyards, basic grass-cutting and upkeep of local villages, working with Tidy Towns committees, and maintaining sports grounds, particularly GAA and soccer...

Seanad: An tOrd Gnó - Order of Business (2 Dec 2020)

Timmy Dooley: ComReg will be before the committee next week.

Joint Oireachtas Committee on Transport, Tourism and Sport: Chairs Designate of the Road Safety Authority and Dublin Port: Discussion (2 Dec 2020)

Timmy Dooley: I thank both chairpersons designate for their presentations. I compliment Ms O'Donnell on the work she has done. She is coming back to us with a proven track record, which is exceptional. She has laid out very clearly the efforts she has made in advancing the strategy that was drafted. The results of those efforts speak volumes. I hope she continues with the good work and I wish her...

Seanad Committee on the Withdrawal of the United Kingdom from the European Union: Engagement on Withdrawal of the United Kingdom from the European Union (2 Dec 2020)

Timmy Dooley: I thank the Minister for coming before the committee and for his forthright explanation of the many challenges that still lie ahead. I would like to raise just one issue with the Minister in addition to all the other myriad issues he has addressed and which have been well ventilated at this stage. Some retailers, particularly those in the west and those around the east coast that are served...

Seanad Committee on the Withdrawal of the United Kingdom from the European Union: Engagement on Withdrawal of the United Kingdom from the European Union (2 Dec 2020)

Timmy Dooley: Yes.

Seanad: An tOrd Gnó - Order of Business (26 Nov 2020)

Timmy Dooley: Earlier this week, the Government announced over €100 million in funding for bog rehabilitation in the midlands under the just transition programme. The programme is aimed at addressing the very significant economic impact of the decision of the State to move away from the burning of peat as our contribution towards the reduction in carbon emissions. The decision to invest...

Seanad: Reopening Ireland (Department of Enterprise, Trade and Employment): Statements (26 Nov 2020)

Timmy Dooley: The pubs in Galway will not be opening for a while so.

Seanad: Reopening Ireland (Department of Enterprise, Trade and Employment): Statements (26 Nov 2020)

Timmy Dooley: I welcome the opportunity to contribute to this debate and welcome the Minister of State, Deputy English, to the House. I thank him for the work he is doing in dealing with a difficult sector of the economy that has gone through a difficult period in recent months. There is some light at the end of the tunnel as we begin a process of coming out of the latest level of lockdown and it is...

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Timmy Dooley: I welcome the presentation. To follow up on the Chairman's point, the difficulty many people have is that they see fibre from Eir on a pole 30 m from the entrance to their homes and they cannot understand clearly why Eir is not in a position to provide a service to them. We are not asking it to go a mile or three miles up the road. We are asking it to review where its service terminates...

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Timmy Dooley: The number that left is 16% to 18% of that. That is enormously high. What are they being paid per hour?

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Timmy Dooley: Maybe I should not be as surprised if the wage levels are that low, the burden was that great and Eir did not intervene. I assume it did not intervene. Did it offer any incentive to keep people on during the pandemic? Did it offer any increases in pay or any additional supports? I would think that 80 people, or 16% of Eir's customer care staff, throwing in the towel in the middle of a...

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Timmy Dooley: Can I just stop Ms Lennon there-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Broadband Connectivity and Telecommunications Issues: Eir (25 Nov 2020)

Timmy Dooley: I get that.

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