Results 7,021-7,040 of 26,032 for speaker:Kieran O'Donnell

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: To turn it on its head, the good provider is the provider who is engaging with the consumers, taking their calls when they ring and addressing their issues when they arise. Has ComReg considered a headline scorecard on its website to say that these companies are meeting certain targets within certain periods of time? I do not want to brand all service providers as being in any way not...

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: On a question to Mr. Confrey, for me the issue on the legislation is quite simple. We want to assist. The worry for us, as a committee, is that we have been asked to comment in pre-legislative scrutiny on certain items that have yet to be clarified. When will the Attorney General give the Department the updated advice on the Supreme Court case and the impact it might have on the...

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: Mr. Confrey will appreciate that we are being asked legally, as a committee, to do pre-legislative scrutiny and we have been asked to respond on the Bill. A lot of what is being proposed here is very welcome, but it is only welcome if it benefits the consumer and benefits the good providers. The legislation will not be published until April. I would expect that as part of our...

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: Once this legislation comes in, will ComReg be fit to take on the battle for consumer rights in terms of dealing with all the service providers?

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: I call Deputy Ó Murchú, who has seven minutes.

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: I doubt the Deputy will improve on them.

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: Where is the line between consumer rights and the code? Will Ms Delaney outline that distinction?

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: Those are consumer rights as well.

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: The current code covers electronic communications.

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: Why does the code not extend to interactions with customers? If I am a customer ringing a mobile service provider, I can be kept on the hook for three hours.

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: Why is that not covered under the code if it deals with electronic communications?

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: What does Ms Delaney mean when she says "publication"?

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: Has the fact that it cannot be done under the code been legally road-tested?

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: In essence, those providers can be given a slap on the wrist and told they have been bad boys or girls but ComReg has no power to penalise them. Are the providers legally obliged to have a charter in place?

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: At this stage, ComReg is, dare I say it, toothless in that area?

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: Mr. Mourik said there is only one case pending before the courts.

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: We are talking about the same actions.

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: Ordinary consumers are looking at ComReg. They are on the phone night and day. Joe Duffy's "Liveline" programme on RTÉ has spent hours on the issue. Consumers will look with incredulity on the fact that the body that regulates the area has only one case pending. I assume that case is against a mobile service provider. Is it?

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: Is that case against a mobile service provider? No. Is it against a telephone provider?

Joint Oireachtas Committee on Transport, Tourism and Sport: General Scheme of the Communications Regulation (Enforcement) Bill: Discussion (23 Feb 2022)

Kieran O'Donnell: In essence, there is no case of any kind before the courts at the moment that ComReg, the regulator, has taken against any mobile service provider when the issue is taking up enormous amounts of man-hours on various programmes, including Joe Duffy's programme? Mr. Mourik would have to admit we have a problem.