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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: I welcome our guests appearing before the committee again. My questions are for both banks. How good are the banks' customer relations with their staff?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: I am asking about a good relationship with staff.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: The banks need a good relationship with customers, of course, but it should apply to staff as well.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: In view of the long transition period and the uncertainty, was consideration given to compensation for the staff in recognition of their particular situation in order to enable them make their own financial arrangements because they also have lives to lead?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: Have any lessons been learned from the transition? I would have thought it would be simple to transfer from one bank to another in today's technological world. I would have thought that it would have been possible to flick a switch, press a button, and turn the account or accounts over to another bank. I note Ms Howard disagreeing with me but I do not accept that at all. I think it is...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: I would argue that it was not a change so much as an extension without a duplication, as though the package was removed from one area and placed in another. All the conditions that applied to the first location applied to the other - simple, quick and all in the space of minutes. Pardon me if I do not agree readily, but I do not. I would take a lot of convincing on that one. It would...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: The customer here could open an account in the other country.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: I understand you can still open an account in the Bank of America or its equivalent here. Why could that not be used? There is another side of this argument as well which I want to explore for a minute. Mr. Jansen says it is not impossible, it can happen but it is not easy. That means it can happen.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: It would require action. One would sign the application form.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: The person is already a customer of the bank.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: I will leave that for the moment and move on to something else. What interests do each of the banks continue to have of a financial nature in this jurisdiction? For instance, do they have preferred customers, important customers or substantial customers? Does KBC Bank Ireland retain an interest there? In relation to the Ulster Bank, for example, a financial institution from the UK...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: Why not?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: Therefore, Ulster Bank will not have any such current business with customers in this country after the expiry of the transition period.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: Will everything be cut?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: How then does a financial institution, such as we heard about in the past week, make a major intrusion into the Irish market given that similar circumstances would apply, which we have all talked about in the past? Ms Howard might comment as to why that would not be possible, given that Ulster Bank is departing the market here and that a new bank lending institution, venture fund or whatever...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: Therefore, NatWest will not be coming in under any other guise.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: Pardon me if I am not enthusiastic in my embrace of the reply but I am not suggesting that Ms Howard is saying other than as she has been informed and as she sees it. However, Gresham House is in the course of attempting to move in, offering financial services to, presumably, a lot of people. I must pose that question in order to satisfy my curiosity, among other things. I will finish by...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: From here?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Bernard Durkan: But not impossible.

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